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Shottenkirk Chevrolet

Waukee, IA

4.6
2,785 Reviews
Welcome to Shottenkirk Chevrolet Shottenkirk Chevrolet has been in Waukee now for over 15 years, but as an organization, we've been in business for over 50 years. We are a family-owned dealership and a group of people committed to not only providing you the best buying experience, but providing the very best Des Moines auto dealer experience through our excellent customer service, world-class facilities, and high-quality vehicles. Come see why we have now had 15 years in a row of sales records and see why people enjoy saving more with Shottenkirk Chevrolet, one of the leading car dealerships in Des Moines.
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755 W. Hickman Rd

Waukee, IA

50263

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Showing 2,785 reviews

August 08, 2023

My stability track dash light was going on and off. The service department couldn’t find any problems. It happened again and I took pictures. It did it again today August 8th. This time it stayed on fo More

by T00BUSYBEAR46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tate Pumphrey
Aug 09, 2023 -

Shottenkirk Chevrolet responded

We'd like to learn more. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon.

August 08, 2023

The service department was very quick and efficient with my oil change and tire rotation. Staff was friendly and attentive. More

by sbucks2012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tate Pumphrey
Aug 09, 2023 -

Shottenkirk Chevrolet responded

Thank you for taking the time to leave us a five-star rating. We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

August 08, 2023

I will not be shopping or using the service area at your dealership ever again. I know I am a woman, but I don’t like being treated like a idiot!! Needed an oil change and my car has been acting, chugging w More

by TREA77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Do not see name on receipt
Aug 09, 2023 -

Shottenkirk Chevrolet responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us, or let us know the best way to contact you so that we can speak directly, we'd love to address your concerns in detail.

August 07, 2023

They were very easy to work with and made us feel very comfortable buying a new vehicle. More

by LITHBAND
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dave Balke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Balke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Astrid Garcia Benabe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Plotz
Aug 09, 2023 -

Shottenkirk Chevrolet responded

Congratulations on your new purchase! It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Shottenkirk Chevrolet!

August 05, 2023

Everyone at Shottenkirk to very good care of us and wanted to be sure we were satisfied. More

by CLAYJARINKYLER
Recommend Dealer
Yes
Employees Worked With
Dave Balke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Black
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Wells
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2023 -

Shottenkirk Chevrolet responded

Thanks for sharing your thoughts about your experience with Shottenkirk Chevrolet. We appreciate your business and hope to see you again soon!

August 05, 2023

You brace yourself going into a car dealer. Prepare mentally for the oncoming “pushy salesmen.” And then… they don’t come. Instead, you get friendly people who don’t try to “push” anything on y More

by EMILY.6683
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Doyle Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Wells
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Thurman
Aug 09, 2023 -

Shottenkirk Chevrolet responded

Congratulations on your new vehicle, Emily! It was a pleasure having you at our dealership. Thank you for sharing your thoughts about your excellent experience here with us at Shottenkirk Chevrolet. We appreciate your business and hope to see you again soon!

August 05, 2023

They’ll sell you a faulty car, Then charge you to look at it. I had my car for 1 year and 2 month to the date of me bringing it in for having issues. They charged me almost $200 for just looking at my car t More

by MARKLEON515
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Cooper
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carl Hines, Dylan Miller, Ryan McClure, Shirley Johnsen, Colby Oberembt, Morgan Hough, Tate Pumphrey, McKenzie Phillips
Aug 12, 2023 -

Shottenkirk Chevrolet responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

August 05, 2023

Dave Balke was instrumental in having the truck ready for delivery when we returned from flight rather than having to make a return trip to pick it up. Very helpful as we are 2 + hours away. More

by APBKENNEL
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dave Balke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doyle Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Wells
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2023 -

Shottenkirk Chevrolet responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Shottenkirk Chevrolet. Congratulations on your new truck. We hope you enjoy it.

August 05, 2023

They did warranty work on my 2022 GMC 3500HD diesel Dually Denali. Although they were told that some parts were back ordered, they aggressively pursued obtaining the needed parts from GMC and came thr More

by GWJOHNSON52
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dylan Miller
Aug 09, 2023 -

Shottenkirk Chevrolet responded

Thank you for taking the time to share your thoughts on working with our team. We appreciate your five-star rating. We're glad to hear we delivered such a great experience. We look forward to serving you for years to come.

August 05, 2023

Very professional, thorough and quick! I highly recommend! I will be back as this is now my car dealership! More

by TPWHEELER55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Morgan Hough
Aug 09, 2023 -

Shottenkirk Chevrolet responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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