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Shottenkirk Chevrolet
Waukee, IA
2,779 Reviews
Welcome to Shottenkirk Chevrolet
Shottenkirk Chevrolet has been in Waukee now for over 15 years, but as an organization, we've been in business for over 50 years. We are a family-owned dealership and a group of people committed to not only providing you the best buying experience, but providing the very best Des Moines auto dealer experience through our excellent customer service, world-class facilities, and high-quality vehicles. Come see why we have now had 15 years in a row of sales records and see why people enjoy saving more with Shottenkirk Chevrolet, one of the leading car dealerships in Des Moines.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 12:00 PM
Sunday Closed
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Showing 2,779 reviews
July 22, 2023
Never been to a more helpful dealership ever, I was stuck 4+ hours from home and they did everything they could to make sure I was taken care of. 4+ hours from home and they did everything they could to make sure I was taken care of. More
by sbpeterson12
Verified CustomerEmployees Worked With
Colby (Service), CJ (Sales)
July 22, 2023
They were all good and informative. Thank you. Cory was very good and the young lady that wrote the papers out was very good Thank you. Cory was very good and the young lady that wrote the papers out was very good More
by MRCHURCHILLD
July 21, 2023
I had to take the traverse back to have the service department fix the door latch that was disconnected during other inspection work and something simple, the technician not putting back the glove box department fix the door latch that was disconnected during other inspection work and something simple, the technician not putting back the glove box latches both suggested that the ATTENTION TO DETAIL WAS LACKING which calls into question what the rest of the repair quality is for the service completed. Perceived reputation brought me to Shottenkirk which is 3 times further away from me than Bob Brown’s dealership. Sorry to say, the experience has been less than impressive More
by sbjaques729
July 21, 2023
Worst car buying experience ever. Pushy, unknowledgable salesman and finance. My vehicle should never have been put on the lot for sale before necessary repairs were made. Took 2 Pushy, unknowledgable salesman and finance. My vehicle should never have been put on the lot for sale before necessary repairs were made. Took 21 days to be able to drive my car off the lot after purchasing it due to a list of issues that kept arrising. Finance department wants nothing but to push their extended warranty on buyers. This company is suppose to be about providing a great experience for customers, that is another thing they shove down customers throats...my experience was terrible. I will never do business here again. More
by C.PEACE78
July 21, 2023
When I got in I made sure to explain to the gentleman that I was there for a 15000 service, and stated I needed a ride back as requested when I set up the appointment. He rushed me away, and I think it w that I was there for a 15000 service, and stated I needed a ride back as requested when I set up the appointment. He rushed me away, and I think it was because he was in a conversation when I got there, but he did state affirmatively that I was getting those things. Well after an hour wait for a ride, I asked for an update, was told he forgot, and then he got be a ride right away. Then when I picked up my car there was nothing that showed I got my 15000 mile service, and honestly I believed I needed breaks, because occasionally there is a squeak. I just left in frustration. I'll probably stop going to this place. It's not close, I really believe the original salesman was racist after I said a confederate flag on my car would be racist, but he kept saying it even after that fact, and I don't know why I've remained loyal when I honestly believe I can get a better experience elsewhere. More
by YO9333
Employees Worked With
Maybe Tate was the name of the service person but you can look it up. , Tom Powell
July 21, 2023
Our experience with Ryan & Doyle was amazing. They helped us get into the car our family needs! They helped us get into the car our family needs! More
by MADELINE.MINSKE
July 21, 2023
Had appointment for oil change and it took 1. 5 hours to complete. Very disappointed that it took so long given we had an appointment. We will try one more time as service person did provide a dis 5 hours to complete. Very disappointed that it took so long given we had an appointment. We will try one more time as service person did provide a discount and a free car wash to apologize for the long wait. More
by Paul
Employees Worked With
Other
July 20, 2023
Overall experience was average. Was told my car would have several s different features, such as adaptive cruise control and heated steering wheel. When my vehicle got here it did n Was told my car would have several s different features, such as adaptive cruise control and heated steering wheel. When my vehicle got here it did not have these features which was disappointing. More
by Crose21
