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Shottenkirk Chevrolet

Waukee, IA

Overview
Employees
Reviews
Vehicles
4.6
2,810 Reviews
Welcome to Shottenkirk Chevrolet Shottenkirk Chevrolet has been in Waukee now for over 15 years, but as an organization, we've been in business for over 50 years. We are a family-owned dealership and a group of people committed to not only providing you the best buying experience, but providing the very best Des Moines auto dealer experience through our excellent customer service, world-class facilities, and high-quality vehicles. Come see why we have now had 15 years in a row of sales records and see why people enjoy saving more with Shottenkirk Chevrolet, one of the leading car dealerships in Des Moines.
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755 W. Hickman Rd

Waukee, IA

50263

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Showing 2,810 reviews

August 01, 2023

This was unfortunately a long drawn out ordeal and in the over three weeks my car was in the shop they never had a loaner available. This made it very difficult for me as a single mother working a job with n More

by NAOMI.A.LAWSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tate
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Aug 06, 2023 -

Shottenkirk Chevrolet responded

Naomi, Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

July 31, 2023

Very pleasant and professional to work with. They are always done in a timely manner. More

by mikehemping
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory Tass
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 31, 2023 -

Shottenkirk Chevrolet responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Shottenkirk Chevrolet.

July 31, 2023

Very personal professional accommodating likeable well groomed pleasant to talk too articulatepolite well dressed respectful More

by ronpowell0995
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doyle Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan McClure
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Jul 31, 2023 -

Shottenkirk Chevrolet responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Shottenkirk Chevrolet, we look forward to having you as one of our valued customers for many more years to come!

July 31, 2023

They listened and took notes on my concerns and was spot on in getting me what is perfect More

by CATHYJ7487
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Astrid Garcia Benabe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doyle Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samir Kantarevic
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 31, 2023 -

Shottenkirk Chevrolet responded

Here at Shottenkirk Chevrolet, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

July 31, 2023

Very helpful ful with all my questions they seemed to know there product very well More

by BARBMarnin
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
C J was who I delt with
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Aug 01, 2023 -

Shottenkirk Chevrolet responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

July 29, 2023

Very pleasant experience. In out in good time. Prices are too high for filters and such. 190.00 for an oil change and a cabin and engine air filter. That’s crazy. More

by nesbitlinda1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan McClure
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Jul 31, 2023 -

Shottenkirk Chevrolet responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, Linda, feel free to contact us at your convenience.

July 29, 2023

Very willing to work with me. Kept me up to date on where the car was. Can’t believe I was able to get in and out with a new car in 3 hrs. All folks I came in contact with were ve More

by VWISKOW
Recommend Dealer
Yes
Employees Worked With
Jason Wells
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan in service dept, CJ Johansen
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Jul 31, 2023 -

Shottenkirk Chevrolet responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

July 29, 2023

The young man was very pleasant to work with. Everyone was very accommodating and helpful. More

by DNHSIN
Recommend Dealer
Yes
Employees Worked With
Don't remember. But the young man was very friendly
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Jul 31, 2023 -

Shottenkirk Chevrolet responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Shottenkirk Chevrolet, we look forward to having you as a valued customer for many years to come!

July 29, 2023

Lacking attention to detail! Had to make 2 additional trips back to the dealership before getting the things left undone put back together correctly. Needless to say I’m not im More

by sbjaques729
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Cooper, Dylan Miller
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Aug 03, 2023 -

Shottenkirk Chevrolet responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

July 29, 2023

Kyle stone was fantastic to work with and helped the buying process go very smoothly More

by BAILEY.BRENNECKE
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Wells
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Stone, Alex Plotz, Tanner Hocker
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Jul 31, 2023 -

Shottenkirk Chevrolet responded

Thank you so much for your wonderful review! We are thrilled that Kyle had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Shottenkirk Chevrolet!

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