Shottenkirk Chevrolet

Great buying experience My husband and I just purchased our second new vehicle in a row from Shottenkirk Waukee. We live over an hour and a half away, but we went back becaus My husband and I just purchased our second new vehicle in a row from Shottenkirk Waukee. We live over an hour and a half away, but we went back because their customer service is worth the drive! They treated us so well the first time around, so we went back and got the same great service! They have a staff second to none. If you like buying a vehicle without all the hassle, Shottenkirk is the place! More

Great Experience I bought a 2015 Silverado and couldn't be happier! The sales and finance staff were all great to work with. I would tell anyone to go and give them an I bought a 2015 Silverado and couldn't be happier! The sales and finance staff were all great to work with. I would tell anyone to go and give them an opportunity to earn your business! I am a life long customer! More

Thankful I purchased a 2011, GM certified chevy 2500hd. The truck came fitted with oversized tires and drove great during test drive and for a short period of I purchased a 2011, GM certified chevy 2500hd. The truck came fitted with oversized tires and drove great during test drive and for a short period of time afterwards. I started to experience rough interstate driving and brought this issue to the service departments attention. After performing a full inspection they determined that the aggressive tires were the culprit to the rough handling and were no longer good and even though this was not covered under warranty, they offered to replace my wheels and tires with new factory ones. My vehicle drives perfect now and I am thankful for their willingness to assist me and furthermore, compensate me with a new set. More

Good sales experience We just purchased a new 2016 Equinox, this is our third new vehicle from Schottenkirk Chevrolet, Waukee, IA. We had a excellent purchase experience, t We just purchased a new 2016 Equinox, this is our third new vehicle from Schottenkirk Chevrolet, Waukee, IA. We had a excellent purchase experience, they were both professional and fun. You can also count on a great service experience after the sale. Bob & Jan Schulte More

Recommend Shottenkirk Chevrolet I wanted a small SUV, but wasn't sure what I wanted. Josie was excellent in helping me, I was able to drive a Trax and Equinox, decided on the Equino I wanted a small SUV, but wasn't sure what I wanted. Josie was excellent in helping me, I was able to drive a Trax and Equinox, decided on the Equinox. Josie is fantastic, she cares about her customers before, during, and after the sale. I recommend Josie to anyone who is looking for a vehicle. Shottenkirk is good, and Josie is the icing on the cake that clinched the deal. More

Not good, not the worst Recently looking for a used car, knew what I want, knew more about it than the salesman as a matter of fact. That's OK, not the primary brand they se Recently looking for a used car, knew what I want, knew more about it than the salesman as a matter of fact. That's OK, not the primary brand they sell so that's OK. He should have recognized I had researched, so trying to explain the features "look alloy wheels" was really embarrassing. I would suggest a little more tailored approach to a customer. I told him I knew what I wanted, and yet he treated me like I was 18 and buying my first car - when he was the young one. Lots of wasted time, i don't care about your service awards, every dealership I've been in has them. Didn't need to be shown vending machines, or the closed parts counter. In short, gauge your customers needs and tailor your approach, not everyone knows exactly what they are looking at, and not everyone needs their hand held, especially by someone just starting out and not quite sure of themselves. This is for all dealers/salesman, it's time to drop the cliches like "What will it take to get you in this car today" and if we reach an acceptable deal will you drive it home today" Tired sayings that just make me mad anymore. Not a great experience, might go back but most likely not. I realize they may not agree to my terms, they need to accept i may not agree to theirs. sometimes things don't work out, move on. More

Great Saleman horrible Finance Department This is really in two parts. The first part is for the salesman and his manager that I worked with. They were great to work with, and I promised the This is really in two parts. The first part is for the salesman and his manager that I worked with. They were great to work with, and I promised them 5 stars, so they get five stars. The second part is when I went from the sales team to the finance team. They don't deserve any stars, which is why my overall is only 1 star. I have bought cars before, and I understand that every dealership has an extended warranty that they try to sell because they make a lot off it. I listened to his pitch, and then politely told him not interested. But they didn't let it go. It went from being a sales pitch, to an all out badgering for over an hour trying to get me to take their extended warranty. And the entire time, they will say it only costs this much per month, never giving you the full sticker price of their plans. They don't want you to know that the least expensive option is over $4500. I was about two seconds from walking out, which in hind sight I should've. I told the guy I wanted no part of their extended warranty, but the next day when I looked closer at the papers, he had still put on $1000 portion of the extended warranty. Well, I looked at the fine print right away, and what the dealer doesn't want you to know, is that you can cancel it at anytime and be refunded the amount minus the prorated days used. I have already sent in my cancellation notice. The worst car buying experience I've ever had. I will never be buying another car from them again, and don't recommend them to anyone. I just hope the service department is better to deal with. More

Just bought a 2014 Traverse from Shottenkirk Chevrolet We had a very good and enjoyable experience looking and eventually buying our car here. The entire team was super to work with. Aaron Richards helped We had a very good and enjoyable experience looking and eventually buying our car here. The entire team was super to work with. Aaron Richards helped us most of the time. He was there to answer questions and tell us about the car, but at the same time gave us room to talk and think about it-----we greatly appreciated this. We would definitely recommend this dealership. More