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Shottenkirk Chevrolet

Waukee, IA

Overview
Employees
Reviews
Vehicles
4.6
2,793 Reviews
Welcome to Shottenkirk Chevrolet Shottenkirk Chevrolet has been in Waukee now for over 15 years, but as an organization, we've been in business for over 50 years. We are a family-owned dealership and a group of people committed to not only providing you the best buying experience, but providing the very best Des Moines auto dealer experience through our excellent customer service, world-class facilities, and high-quality vehicles. Come see why we have now had 15 years in a row of sales records and see why people enjoy saving more with Shottenkirk Chevrolet, one of the leading car dealerships in Des Moines.
Contact Dealership

755 W. Hickman Rd

Waukee, IA

50263

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Showing 2,793 reviews

September 08, 2023

Staff was very friendly. It was my first time using their service and they were very helpful More

by BUBAZZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Morgan Hough
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Sep 09, 2023 -

Shottenkirk Chevrolet responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

September 08, 2023

Knowledgeable staff who went out of their way to make sure we got approved and happy with your purchase. More

by JC131624
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Wells
4.0
This rating includes all reviews, with more weight given to recent reviews.
Samir Kantarevic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Plotz
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Sep 09, 2023 -

Shottenkirk Chevrolet responded

Thank you so much for choosing Shottenkirk Chevrolet! Congrats on your new purchase, and let us know if we can be of any more assistance!

September 07, 2023

Took 2 hours for an only a scheduled oil change and tire rotation. Multiple people came in and out while I sat at the dealership and worked. Not impressed. More

by ERINJADAMSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Colby Oberembt
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Sep 10, 2023 -

Shottenkirk Chevrolet responded

Thank you for this feedback, Erin. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

September 07, 2023

Excellent customer service, timely work. Bring all our cars to this dealer for that reason More

by ROUNDY8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carl Hines, Ryan McClure
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Sep 07, 2023 -

Shottenkirk Chevrolet responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Shottenkirk Chevrolet to be a positive one. Please don't hesitate to reach out if you need anything else.

September 05, 2023

Wish they had told us that they needed to replace the battery before we had waited for 3 hours. I had to search out info before I got told that we wouldn't get our car back. More

by ROBERT85KENNEDY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colby Oberembt
Report | Print
Sep 05, 2023 -

Shottenkirk Chevrolet responded

Thank you for your review. We’re sorry your visit didn’t go as planned, and we’d like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

September 05, 2023

Very accommodating in a short period of time! ! It was much appreciated!! Being 4 hours away and all communication through the phone it was well taken care of. More

by tmmesner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan McClure
Report | Print
Sep 05, 2023 -

Shottenkirk Chevrolet responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

September 04, 2023

Provided me great service with great communication while traveling across country and having an issue with my new car that they correctly repaired. Good people. More

by RKRAFTY007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan McClure
Report | Print
Sep 05, 2023 -

Shottenkirk Chevrolet responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Shottenkirk Chevrolet, we look forward to having you as one of our valued customers for many more years to come!

September 04, 2023

Shottenkirk has been great. GM’s customer service has been terrible. Had my truck in 3 separate times for the same issue and feels like GM just wants parts thrown at it with n More

by CALONG95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Cooper
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tate Pumphrey
Report | Print
Sep 05, 2023 -

Shottenkirk Chevrolet responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Shottenkirk Chevrolet, we look forward to having you as a valued customer for many years to come!

September 03, 2023

So far the dealership and the employees we have dealt with have been top notch and pleasant to work with. More

by CARIANDPAUL
Recommend Dealer
Yes
Employees Worked With
Astrid Garcia Benabe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : CJ
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Sep 05, 2023 -

Shottenkirk Chevrolet responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Shottenkirk Chevrolet are glad to have you as a customer.

September 02, 2023

I am done with this dealer, my last visit was free, why cause was qwarter low on oil , why defetive filter leaking, first one i ever hear of, xxxxxxxxx tech messed up, i said theres oil at fill port too t More

by FOURWINNS03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan McClure
Report | Print
Sep 08, 2023 -

Shottenkirk Chevrolet responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

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