Shottenkirk Chrysler Dodge Jeep Ram Granbury

No Follow-up Call even when told We will call you back over and over. You have to be in front of them to have an answer. Otherwise there is little communication from my point of view. The ratings s over and over. You have to be in front of them to have an answer. Otherwise there is little communication from my point of view. The ratings start with Communications, if there is none how can anyone rate the over all proformance of anyone? Additionally, everyone we have dealt with is not listed below. Also, since we have only come to this dealership how are we to rate them or compare to what might on their overall success, needing improvement, or retraining? More

Purchased Another New Challenger And the people and service were both amazing. If your in market come see Kyle and friends in Granbury at the Dodge on the Brazos service were both amazing. If your in market come see Kyle and friends in Granbury at the Dodge on the Brazos More

This was my best experience buying a truck in 45 years! From start to finish everyone I interacted with was professional and efficient in customer service. From start to finish everyone I interacted with was professional and efficient in customer service. More

Friendly salesman informative good people I love the car I would defenitley recommend this dealership I would defenitley recommend this dealership More

Very personable staff, great listeners, price was right, and most efficient in dealing with us. and most efficient in dealing with us. More

I was coming up from Austin and asked them several times to look it over and let me know if there anything broke or not working. Was told “it’s very clean” several times. Drove down to find probably 5 obvio to look it over and let me know if there anything broke or not working. Was told “it’s very clean” several times. Drove down to find probably 5 obvious items that were broken or not working. One item they told me was “ how the car was designed and it’s a back vent”. I should have taken them to look at a new one when they told me that. I ultimately purchased the vehicle because it’s what my wife wanted and I knew I had bumper to bumper warranty but I do have buyers remorse. Definitely would have went a different route knowing then what I know now. More

Awesome care and customer service. Johnny G is the man! He knows how to treat customers and take care of the issues. Johnny G is the man! He knows how to treat customers and take care of the issues. More

Although there were many complications with this deal, Kirk was really nice throughout the entire process. Kirk was really nice throughout the entire process. More

The finance person told me I had to purchase an extended warranty and put more money down to get a certain lower interest rate. He told me that at the new lower interest rate - even with the extended warran warranty and put more money down to get a certain lower interest rate. He told me that at the new lower interest rate - even with the extended warranty included - my payments were virtually the same. Made it sound like the warranty would basically be free. Then the contract had the higher interest rate and the warranty (at the payment he quoted). He told me to come back in and he would rewrite the contract at the lower rate to make it right. Then when I told him to cancel the warranty he said I couldn’t and also that if he did I could not get the lower interest rate. This is called rate recession and payment packing and it’s illegal and unethical. The general manager was able to rewrite my contract at the lower rate and without the warranty More

Salesman Kyle, was very knowledgeable about the vehicle I was looking at. he explained all the details regarding the pricing and assisted in coming to an agreement on price. was looking at. he explained all the details regarding the pricing and assisted in coming to an agreement on price. More