Shottenkirk Chrysler Dodge Jeep Ram Granbury - Service Center

They were friendly and professional. I didn’t have to wait long. I enjoyed looking at new vehicles they had on show room floor. I didn’t have to wait long. I enjoyed looking at new vehicles they had on show room floor. More

First time in the bay for service on my vehicle. Everything was top notch service Everything was top notch service More

Brought my Ram in for a quick check up before taking a road trip. Had the oil changed and your foreman Dean discovered a bad shock which I will be back to have him fix after my trip. He also checked all f road trip. Had the oil changed and your foreman Dean discovered a bad shock which I will be back to have him fix after my trip. He also checked all fluids, checked brake pad thickness, tire pressure, and reattached a washer fluid hose that was detached. Everything I needed to get down the road. Thoroughly satisfied, will return and recommend. More

I had an oil change and tire rotation. Everything was great. Great service. Great staff. Work was performed timely and the cost was exactly what I expected. Everything was great. Great service. Great staff. Work was performed timely and the cost was exactly what I expected. More

I am very much happy with the service and dealership experience. Every aspect was very good. experience. Every aspect was very good. More

I received prompt personal and professional service in a fast and friendly manner thanks Brandon! fast and friendly manner thanks Brandon! More

Every time I have a question and I ask a lot of questions, they dig to help me find the answers. Just one thing no one has seamed to know how to change for me. But I'll keep asking until I've ta questions, they dig to help me find the answers. Just one thing no one has seamed to know how to change for me. But I'll keep asking until I've talked to everyone about it. More

Fast and efficient service. I was impressed with Brandon with how he listened and then presented options. Waiting time was minimal. Thank you. I was impressed with Brandon with how he listened and then presented options. Waiting time was minimal. Thank you. More

My experience was with the service center, had a Monday morning appointment dropped off my truck with a list of things I wanted. I stopped in Thursday to get my truck and was told they had not gotten appro morning appointment dropped off my truck with a list of things I wanted. I stopped in Thursday to get my truck and was told they had not gotten approval from my warranty company. The new service manager got involved and got things done. More

I wanted to take a moment to share my extreme frustration with the scheduling process in the service department—something I’ve now experienced twice in the last year. I scheduled a brake diagnostic for 7: with the scheduling process in the service department—something I’ve now experienced twice in the last year. I scheduled a brake diagnostic for 7:00 AM Monday morning and arrived right at opening.  I informed the service advisor I'd be hanging out for 90 minutes or so waiting on a ride and if there was a diagnosis finding or estimate approval needed before I left, I'd be in the lounge. I left and by 1:00 PM, I hadn’t heard anything, so I sent a text—no response. When I called at 3:00 PM, I was informed that my vehicle hadn’t even been looked at, with six vehicles still ahead of it. To make matters worse, I was told there are still cars waiting from last week, and taking my vehicle back today would put me at the end of the que.... This is unacceptable. If the shop is running that far behind, it raises real concerns about staffing and the effectiveness of the scheduling system. Most customers cannot afford to leave their vehicles for days just to be seen—especially after being given an appointment for early Monday morning. If the backlog is that severe, why not block off the schedule until the shop catches up? Or allow locals to be put in the que and provided a window to bring their vehicle in to seen as they work through the que, vice continuously scheduling appointments that can't be met. At the very least, I should have been informed at drop-off: “Just so you’re aware, we’re running two days behind and likely won’t be able to get to your vehicle until Wednesday.” If I had known that, I would have made different arrangements. Same day, my wife scheduled her vehicle for service at a dealer in Fort Worth for 10AM. She was seen as scheduled and taken care of same day. Service will definitely be the driving factor in our upcoming vehicle purchase this year, and driving a little further is looking more and more like the smart option. More