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Laurie Manuel
Laurie Manuel
Warranty Administrator
Shottenkirk Chrysler Dodge Jeep Ram Granbury
4970 E US Hwy 377
Granbury, TX 76049
18 Reviews
18 Reviews
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18 Reviews of Laurie Manuel
July 22, 2026
i purchased this vehicle from Shottenkirk and the USB charging ports did not work. They told me to take it to a local dealership to fix but they could not as it was an aftermarket radio. Trevor with Fi charging ports did not work. They told me to take it to a local dealership to fix but they could not as it was an aftermarket radio. Trevor with Finance told me to bring it back to the dealership to fix. I live in Arlington so drove down to Granbury only to be told that they couldn't do anything anyway. A solution was to take it to Car Toys who could fix it but would cost $150. Sales / GM refused to reimburse for this repair. This has been on-going now for almost a month since my initial purchase on 6/30 with POOR COMMUNCIATION and Follow-up. I find this level of service completely unacceptable. BACK UP WHAT YOU SELL. You obviously do not care about the customer over $150 and that fact that a general manager was not willing to fix a simple problem such as this baffles me. I wasted gas driving all over trying to get the problem fixed at my own expense that was broken when they sold me the vehicle. Poor More
by Jeffrey.owings
Other Employees Tagged: Trevor Fowler, Mikale Coleman
July 15, 2026
Dealership was clean and we were greeted in the parking lot doors opened for us and the receptionist was on top of our drink needs offered water popcorn and coffee. lot doors opened for us and the receptionist was on top of our drink needs offered water popcorn and coffee. More
by charmed.cp50
Other Employees Tagged: Erick Marino, Victor Lira, Lexus Williams, Trevor Fowler, Daniel Metcalfe, Kelsey White, Whitney Mosley
July 15, 2026
This was my first experience at this location for maintenance. I was very pleased. The service writer was informative and helpful. A 10 out of 10. maintenance. I was very pleased. The service writer was informative and helpful. A 10 out of 10. More
by Ericdhunter1
Other Employees Tagged: Lauri may have working on the car but did not meet her.
July 11, 2026
The Service team Rocks, they we expeditious and fast got the car back in beter condition than when it came in... the car back in beter condition than when it came in... More
by Hillbily Frog
Other Employees Tagged: Victor Lira, Lexus Williams, Daniel Metcalfe, Kelsey White, Mikale Coleman, Paisley Lively, Whitney Mosley , Randy Shelton
July 10, 2026
Great service! From service advisor to technician, everyone’s attitude and ethic was top notch. Will definitely bring my TRX back for service! From service advisor to technician, everyone’s attitude and ethic was top notch. Will definitely bring my TRX back for service! More
by Talyvictor
July 02, 2026
Christian is my go to guy at Shottenkirk Dodge Jeep in Granbury, Paisley was the extra bonus the was the cherry on top. Top-notch sales team, They helped me get a great deal on my new Jeep Grand Cherokee Granbury, Paisley was the extra bonus the was the cherry on top. Top-notch sales team, They helped me get a great deal on my new Jeep Grand Cherokee I couldn't be happier with the results. I would recommend them to anyone looking for a new vehicle. More
by sandeevanzant1967
Other Employees Tagged: Erick Marino, Victor Lira, Lexus Williams, Trevor Fowler, Kelsey White, Christiaan Frost, Paisley Lively
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