Shottenkirk Chrysler Dodge Jeep Ram Granbury - Service Center

1st Service agent did not want to talk to me. 2nd service agent was great. 2nd service agent was great. More

I got a flat and driving on it to a safe spot my tire was shredded. I used FCA roadside assitance, which worked great, and was towed to the Shottenkirk dealership. Over the phone the service dept connected m shredded. I used FCA roadside assitance, which worked great, and was towed to the Shottenkirk dealership. Over the phone the service dept connected me with the parts dept to verify if my tire was in stock. It was no, so they ordered it for next day delivery. The new tire was installed the next day. I thought I was going to have to pay a large amount since the tire was at a dealership. Not the case, very reasonable. I was pleased with the whole experience. More

Our old Jeep’s problems were diagnosed promptly. The service advisor worked with us as we waited on a somewhat rare part. The Jeep performance was greatly improved by the work done. Thanks The service advisor worked with us as we waited on a somewhat rare part. The Jeep performance was greatly improved by the work done. Thanks More

Very fast service ,very nice people, good expeirence. Happy customer. We will come back next time ! Happy customer. We will come back next time ! More

I bought a used car, got it home and drove it for 7 days before it broke down. I had to wait 6 days without a vehicle before the dealership got me a vehicle. This is unacceptable on every level. Shorthanded before it broke down. I had to wait 6 days without a vehicle before the dealership got me a vehicle. This is unacceptable on every level. Shorthanded, busy etc I heard lots of excuses which made me feel like other customers were more important than me. More

No Follow-up Call even when told We will call you back over and over. You have to be in front of them to have an answer. Otherwise there is little communication from my point of view. The ratings s over and over. You have to be in front of them to have an answer. Otherwise there is little communication from my point of view. The ratings start with Communications, if there is none how can anyone rate the over all proformance of anyone? Additionally, everyone we have dealt with is not listed below. Also, since we have only come to this dealership how are we to rate them or compare to what might on their overall success, needing improvement, or retraining? More

Friendly salesman informative good people I love the car I would defenitley recommend this dealership I would defenitley recommend this dealership More

I was coming up from Austin and asked them several times to look it over and let me know if there anything broke or not working. Was told “it’s very clean” several times. Drove down to find probably 5 obvio to look it over and let me know if there anything broke or not working. Was told “it’s very clean” several times. Drove down to find probably 5 obvious items that were broken or not working. One item they told me was “ how the car was designed and it’s a back vent”. I should have taken them to look at a new one when they told me that. I ultimately purchased the vehicle because it’s what my wife wanted and I knew I had bumper to bumper warranty but I do have buyers remorse. Definitely would have went a different route knowing then what I know now. More

Awesome care and customer service. Johnny G is the man! He knows how to treat customers and take care of the issues. Johnny G is the man! He knows how to treat customers and take care of the issues. More

Personnel was pleasant, professional, and very courteous. I even appreciate the women in the service office, who are always nice. Compared to other Jeep dealerships, Shottenkirk's service department is the I even appreciate the women in the service office, who are always nice. Compared to other Jeep dealerships, Shottenkirk's service department is the best. The employees appear to actually like their jobs. Something Jeep can improve service is to wash cars that have been serviced. More