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Shottenkirk Chrysler Dodge Jeep Ram Prosper

Prosper, TX

Overview
Employees
Reviews
Vehicles
4.5
1,970 Reviews
Welcome to Shottenkirk Chrysler Dodge Jeep Ram Shottenkirk Chrysler Dodge Jeep Ram strives to be your go-to Chrysler, Dodge, RAM, and Jeep dealership. Check our inventories of new and pre-owned cars, SUVs, and pickup trucks. If you’re looking to get great deals on a new or pre-owned vehicle for your commute, we might just become your favorite Chrysler, Jeep, RAM, and Dodge dealership! See how you can get the most out of your car-buying experience when you shop at Shottenkirk Chrysler Dodge Jeep Ram Prosper.
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2550 W University Dr

Prosper, TX

75078

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Showing 1,970 reviews

August 15, 2023

Geoff was great, really patient and took the time to make sure and answer all my questions. Car buying is not my favorite thing to do but, Geoff really made it easy. More

by Stacey Mayfield
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Geoffrey Cannon, Dillon Kiran
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Aug 16, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Stacey Mayfield, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Chrysler Dodge Jeep Ram Prosper!

August 14, 2023

Good dude. Worked hard to get a deal done. Was in and out in 3 hours. More

by simpsonlance
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aaron Bantu
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 17, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Thank you for this amazing review! We really appreciate your business. Sincerely, The Shottenkirk Prosper Chrysler Dodge Jeep Ram Team

August 14, 2023

The Service Advisor Lacey Skelton was extremely helpful and kept me informed. The sales manager Mark Downey and Gm Chris Grady are absolutely top notch. Thank you More

by GEORGERIDDLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lacey Skelton, Chris Grady, Mark Downey
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Aug 16, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

GEORGERIDDLE, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Chrysler Dodge Jeep Ram Prosper in the future!

Aug 16, 2023 -

GEORGERIDDLE responded

Highly recommend!

August 14, 2023

Whitney is the most professional and hard working individual we have ever worked with...we won't use anyone else ! More

by Marstom0527
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Whitney Patton
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Aug 16, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Marstom0527, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Chrysler Dodge Jeep Ram Prosper in the future!

Aug 16, 2023 -

Marstom0527 responded

Thanks! Everyone did a great job and we got a great deal on my 3rd Ram (2 at Shottenkirk Prosper) and 1 in Pennsylvania.

August 14, 2023

Jeff is great. Hes always super helpful and explains everything so I understand what's going on. Will not take my baby anywhere else. More

by txtulip77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Kingsley
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Aug 17, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, The Shottenkirk Prosper Chrysler Dodge Jeep Ram Team

August 14, 2023

The Service Technician was extremely helpful and went above and beyond of what was required. More

by r.kenny357
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
NA
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Aug 17, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Thank you so much for your excellent input! We're proud of our service technicians and hope to pass along your great experience to all of our customers. Sincerely, The Shottenkirk Prosper Chrysler Dodge Jeep Ram Team

August 14, 2023

No transparency on time to repair until arrival. Lack of compassion. No empathy. Frustrated customer. More

by kkarimtx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
It was a newer service lady. Unsure of her name. Blonde hair.
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Aug 16, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

We are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. Sincerely, The Shottenkirk Prosper Chrysler Dodge Jeep Ram Team

Aug 16, 2023 -

kkarimtx responded

I had an entire appointment scheduled with the work I needed done only to arrive and be told it’s a 5 day eta to get my car back just to even do a diagnostics on it. On top of that, the lady I worked with seemed to have no compassion or empathy for my frustration and had more of an it is what it is attitude. Lastly, I just did the oil change and told this service advisor that I had the coupon for it to be $60 and I even showed her and then when I go to pay it wasn’t added to my deal. There should be a proactive way to let customers know how long certain things will take so we are not scheduling appointments only to be told it’ll be a week until we even can confirm what the problem is. I can go to any other service center and get more efficient service.

August 14, 2023

Lacey was great! Super helpful and I was out in the time she said I would be. More

by karinadelarosa7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lacey
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Aug 17, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Thank you for taking the time to write this review. We are pleased to hear that Lacey was able to provide an efficient and overall positive experience. Sincerely, The Shottenkirk Prosper Chrysler Dodge Jeep Ram Team

August 14, 2023

Great loved the hole experience the people were nice and service was great overall great More

by DMABLETT
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Clinton Rainier
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Aug 17, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Shottenkirk Prosper Chrysler Dodge Jeep Ram Team

August 13, 2023

Nice dealership, The people were nice, Time management is the big issue I had with them! More

by jjschafer77
Recommend Dealer
Yes
Employees Worked With
Michael Couturier
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 16, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Sincerely, The Shottenkirk Prosper Chrysler Dodge Jeep Ram Team

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