Shottenkirk Chrysler Dodge Jeep Ram Prosper - Service Center
Prosper, TX
890 Reviews of Shottenkirk Chrysler Dodge Jeep Ram Prosper - Service Center
Jeff was easy to work with and had great communication with me when coming in at the tail end of a frustrating moment. He got the simple repairs scheduled quick for me and made sure it was taken care of with me when coming in at the tail end of a frustrating moment. He got the simple repairs scheduled quick for me and made sure it was taken care of without hassle. More
Great service! I went in for an oil change and tire rotation. Ryan made sure my spare was rotated too! He is super helpful and made me feel like my Jeep was in grea I went in for an oil change and tire rotation. Ryan made sure my spare was rotated too! He is super helpful and made me feel like my Jeep was in great hands. More
My service writer quit , Jordyn took over and it was seemless. She got the tech on track and communicated to me what was going on seemless. She got the tech on track and communicated to me what was going on More
Jeff is our go to service advisor. I have recommended him to our friends with jeeps. I have recommended him to our friends with jeeps. More
They had my jeep in their shop for a whole month doing warranty repairs on my engine. When returned to me, they failed to mention my vehicle sustained hail damage, which they told me I was responsible for warranty repairs on my engine. When returned to me, they failed to mention my vehicle sustained hail damage, which they told me I was responsible for paying. They made excuses that the mechanic quit his job and that’s why it took so long to get back. They also failed to check my empty coolant reservoir as part of the multi-point inspection. In reassembling my engine, they managed to mess up inner fender guard and now my tire scrapes it any time I tuen. The service advisor had poor communication and neglected to ever call or text me until I demanded updates. I would not hear from him for 4 or more days at a time. I used their preferred car rental company at first until that vehicle’s battery died and they tried to charge me $50 to come jump it in my driveway. I was out $2000 in car rentals due to the lengthy repair where my vehicle no doubt sat in their parking lot awaiting hail storms and Im currently out $500 for the hail deductible. More
We got a lemon and they went above and beyond to make it right. We appreciate them so much right. We appreciate them so much More
Great experience, vehicle was serviced quickly and Jordyn kept me up to date on progress during every step. kept me up to date on progress during every step. More
Service department is good. I wouldn’t buy a car from them because they charge over sticker and add a ton of extra fees I wouldn’t buy a car from them because they charge over sticker and add a ton of extra fees More