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Shottenkirk Chrysler Dodge Jeep Ram Prosper - Service Center

Prosper, TX

4.3
1,056 Reviews

1,056 Reviews of Shottenkirk Chrysler Dodge Jeep Ram Prosper - Service Center

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January 13, 2024

They did the service I asked them to do. It would have been nice if they offered loaner cars and did not charge a credit card fee More

by jbmsj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Duck lady +1 (817) 504-7975
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Jan 15, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Hi, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Chrysler Dodge Jeep Ram Prosper

January 13, 2024

I was greeted with a welcoming smile and the service was great and I will recommend it to others More

by lesliejefferson853
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lacey
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Jan 15, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

leslie, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Chrysler Dodge Jeep Ram Prosper in the future!

January 13, 2024

Have to wait a week to get a diagnostic on my car without any alternative transportation More

by park_jai
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff
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Jan 15, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Hi, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 972-433-0524 and ask for one of our managers.

January 13, 2024

I normally don"t reply to surveys unless surveys are well below my expectations. However, in this case I feel the need to express my need to call out Jeff Kingsley for exceptionally good service, He was very More

by laurajean47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Kingsley
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Jan 15, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

laura, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Chrysler Dodge Jeep Ram Prosper!

January 12, 2024

Lack of communication and updating of the details needed. Service advisor was not good or up to par. I also, had to wait for anyone to greet me although I saw them sitting in their office and they saw me s More

by bsufan22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Will Gonzalez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jordyn
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Jan 14, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Hi, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 972-433-0524 and ask for one of our managers.

January 12, 2024

Jeff was a ton of help and continues to be super helpful as we work on fixing a few issues that came with my jeep from the factory. More

by josemendoza231
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Kingsley (was my actual service advisor and was awesome)
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Jan 15, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

jose, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Chrysler Dodge Jeep Ram Prosper. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

January 12, 2024

Always appreciate the great service here in Prosper! People are kind and you can tell they care a lot! More

by miswip
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Knight
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Jan 15, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Chrysler Dodge Jeep Ram Prosper!

January 10, 2024

This dealership is very professional and informative. The Service Team completed the tasks in a timely manner. More

by Jesse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Teresa Slade
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Jan 11, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Jesse, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

January 08, 2024

My experience was very comforting. I was worried about my check engine light and the Service Team found out what the issue was. They set my mind at ease. More

by Jesse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 08, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Jesse, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

January 07, 2024

Most excellent job by Service Advisor, Austin. Thank you so much for the great customer experience! More

by claudiawilsontx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin
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Jan 07, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

claudia, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Chrysler Dodge Jeep Ram Prosper in the future!

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