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Shottenkirk Chrysler Dodge Jeep Ram Prosper - Service Center

Prosper, TX

4.3
1,066 Reviews

1,066 Reviews of Shottenkirk Chrysler Dodge Jeep Ram Prosper - Service Center

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November 30, 2023

This dealership is right up the road from me. So yeah, it’s pretty convenient. More

by bgerron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter
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Nov 30, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

bgerron, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

November 30, 2023

Very convenient and professional. Courteous staff. Knowledgeable and communicating. I trust them and will always take my Jeep to them. More

by jerrywright8608
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter
Report | Print
Dec 01, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

jerrywright, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Chrysler Dodge Jeep Ram Prosper!

November 30, 2023

I made an appointment and my vehicle was immediately in the bay getting worked on.. The staff was courteous and professional; that goes a long way when you’ve has a rough few days prior. I appreciate the g More

by Steven Johnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorrdyn Runte and Tom D’arcy
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Dec 01, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Steven Johnson, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

November 29, 2023

Kenny my service advisor was super helpful. He gave me information helpful in making my decisions. More

by arvapalliranjith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny
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Nov 30, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

arvapalliranjith, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Chrysler Dodge Jeep Ram Prosper. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

November 29, 2023

Great service and great people! They really go above and beyond to make sure all of your needs are met! Five stars! You guys are awesome. More

by Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 30, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Bill, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Chrysler Dodge Jeep Ram Prosper!

November 28, 2023

Charges for installing a battery is ridiculous! $220 an hour for install on a battery is crazy. I don’t have a hybrid car either. More

by BWOOLFOLK22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I did not work with Will Gonzalez.
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Nov 29, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

{{customer_first_name}}, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 972-433-0524 and ask for one of our managers.

November 27, 2023

I forget his name but the guy who helped me was very helpful. However they did not top off my windshield washer fluid, i kind of expected that I thought they did that when cars were brought in. More

by nickprocopio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 29, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Nick, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Chrysler Dodge Jeep Ram Prosper

November 26, 2023

It’s the 25th raining outside and the dash has several error message so the problem was never fixed and now I have to take it back in!!!!! Very disappointed I have to use time that I don’t have to take i More

by lejb3009
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Will Gonzalez
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 28, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Thank you for reaching out to us about your experience. We always strive to provide quality service on every vehicle, and it seems that we have not met that expectation. Please contact us at your earliest convenience so we may address this further. Thank you. Sincerely, The Shottenkirk Prosper Chrysler Dodge Jeep Ram Team 972-433-0524

November 26, 2023

Great service! No where else I would trust to take my truck! Always an easy process. More

by bjmyers1995
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 28, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

bjmyers, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

November 26, 2023

I am not at all satisfied with the service. I aksed to check the thread life on my tires when i dropped my car off for an oil change and they never checked on the request. Claims to give a comp More

by dheerajjampani
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hunter
Report | Print
Nov 28, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

dheerajjampani, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 972-433-0524 and ask for one of our managers.

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