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Shottenkirk Chrysler Dodge Jeep Ram Prosper - Service Center

Prosper, TX

4.3
1,056 Reviews

1,056 Reviews of Shottenkirk Chrysler Dodge Jeep Ram Prosper - Service Center

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November 25, 2023

Really good dealership, friendly staff, reasonable prices. I really trust my grand Cherokee to them. More

by villa.real.motors
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 28, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

We truly appreciate you taking the time to write about your experience at our service department. We want to provide all of our customers with quick and efficient vehicle maintenance, and we’re thrilled to hear that you feel you had such a wonderful experience with our entire team. We’re happy to hear that you can trust us with your vehicle, and we hope you continue to choose us whenever you need your car serviced. We can’t wait to see you again soon! Sincerely, The Shottenkirk Prosper Chrysler Dodge Jeep Ram Team 972-433-0524

November 24, 2023

Jeff Kingsley was super helpful and provided an excellent service !! I highly recommended, ask for him !! More

by hgamerod61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Kingsley
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Nov 28, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

We cannot thank you enough for your wonderful review of Jeff and our team and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, The Shottenkirk Prosper Chrysler Dodge Jeep Ram Team 972-433-0524

November 24, 2023

Lacks keeping you updated on your vehicle. I have parts that have been ordered for 2 months. More

by Melissa Tol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bryce Nightengale
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Nov 28, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

We appreciate you taking the time to share your experience with our dealership, Melissa. We know how valuable your time is, and it is unfortunate that issues with parts shortages have kept you waiting for so long. Please know it is never our intention to disappoint or frustrate, and we appreciate the feedback so we can work on being better at updating our customers. Please contact us directly at your earliest convenience if you would like to discuss this situation further. Thank you! Sincerely, The Shottenkirk Prosper Chrysler Dodge Jeep Ram Team 972-433-0524

November 22, 2023

Lacey got the part issues resolved and the technician was able to complete the repair with only a 2-day delay. This was excellent. More

by fancyflyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lacey Skelton
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Nov 28, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Shottenkirk Prosper Chrysler Dodge Jeep Ram Team 972-433-0524

November 21, 2023

I've been taking my Ram to Shottenkirk for near on two years now and they are always a pleasure to work with. The service team is great. More

by jkorte700
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skelton, Lacey
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Nov 22, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

jkorte, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

November 21, 2023

Awesome Customer Service, A dealer of it's word. Sales, Finance & Service go above and beyond More

by Charles Price
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Bantu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Will Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jordyn Runte, Damian Alvarez, Bryce Nightengale, Bijon Parker
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Nov 22, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Charles Price, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Chrysler Dodge Jeep Ram Prosper!

November 20, 2023

Lacey did a good job of explaining the recommended services and didn't apply any pressure. More

by ted_triplett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lacey Skelton
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Nov 21, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

ted_triplett, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Chrysler Dodge Jeep Ram Prosper in the future!

November 20, 2023

I have had mini problem since I drove my jeep off the lot. It was a brand new jeep and the brakes squealed horribly and I had to bring it back to the body shop so they could reinstall I’ve had numerous p More

by dandries5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Grady and Jeff in service., Daniel Czuwala
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Nov 21, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

dandries5, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 972-433-0524 and ask for one of our managers.

November 20, 2023

Great service. Fast and efficient and everything seems fine with the scheduled maintenance performed. Thanks! More

by mdougliss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 21, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

mdougliss, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

November 19, 2023

Always a great experience, Jeff and team always deliver, I will definitely be back as needed. More

by dcnj1234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff!
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Nov 20, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Chrysler Dodge Jeep Ram Prosper in the future!

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