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Shottenkirk Chrysler Dodge Jeep Ram Prosper - Service Center

Prosper, TX

4.3
1,056 Reviews

1,056 Reviews of Shottenkirk Chrysler Dodge Jeep Ram Prosper - Service Center

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November 01, 2023

Everyone in the team helped. Very professional and provided updates regularly. Great job by the service team. More

by naidu_rsn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Chrysler Dodge Jeep Ram Prosper!

November 01, 2023

Fantastic, communication and delivery! Cody was really easy to work with and communicated everything very clearly!I will return for my future maintenance! More

by chaselockwood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Randle
Nov 02, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

chaselockwood, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Chrysler Dodge Jeep Ram Prosper. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

November 01, 2023

Great customer service. Very attentive to the customer wants and pursues excellence in all aspects. More

by james.denton007
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter in Service
Nov 02, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

james.denton007, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Chrysler Dodge Jeep Ram Prosper!

November 01, 2023

I received my car quicker than I was told. Very communicative, nice and helpful staff! More

by trwainwright
Recommend Dealer
Yes
Employees Worked With
Will Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

trwainwright, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

October 31, 2023

Austin is an amazing service rep! We always go to him when we need service! He is an asset to the company! More

by m-johnson2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin
Nov 01, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

m-johnson2, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Chrysler Dodge Jeep Ram Prosper in the future!

October 31, 2023

Everything was great. Austin and the team communicated with me the whole way and solved the issue with my vehicle. I was able to come pick it up, pay and be on my way. Goo More

by jonesbj07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Austin Scott
Nov 01, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

jonesbj07, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Chrysler Dodge Jeep Ram Prosper. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

October 30, 2023

I have been working with Jeff and he really went above and beyond to keep me informed and was easy to get ahold when questions came up. Definitely coming back for all future vehicle issues. More

by larterburn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Kingsley
Oct 31, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Chrysler Dodge Jeep Ram Prosper in the future!

October 30, 2023

Nothing ever gets resolved easy when taking my car back to the dealership. I've had nothing but issues with the service area when issues come up with my vehicle. More

by roddy2wed2016
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jesse Lowery
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

roddy2wed2016, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 972-433-0524 and ask for one of our managers.

October 30, 2023

I came for an oil change and tire rotation this being the 4 th time I have used this dealership because I purchased my vehicle from here and like to have the vehicle serviced where it was purchased. I think More

by Skennard79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know didn’t get paperwork
Oct 31, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

On behalf of our dealership, we would like to apologize that you were not totally satisfied with your visit with us. We strive to ensure an excellent experience and since we did not provide this in your case, we want to make things right. We would appreciate the opportunity to hear more about what happened and take steps to resolve this situation. Please contact us at 972-433-0524 and ask for one of our managers.

October 30, 2023

Jeff handled my service great. I deal primarily with him each time I visit the dealership, and he is always attentive and thorough. More

by jwmedia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Kingsley
Oct 31, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

jwmedia, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Chrysler Dodge Jeep Ram Prosper. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

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