Shottenkirk Desert Lexus

Purchased a pre owned Toyota from Desert Lexus and after 8 months it developed a small coolant leak. Dealer picked up my vehicle after hours left a courtesy vehicle and took car in for repair. water pump wa 8 months it developed a small coolant leak. Dealer picked up my vehicle after hours left a courtesy vehicle and took car in for repair. water pump was replaced and oil changed all no charge. Dlr informed me it was under the "in house" warranty that they provide for the 1st year on all pre owned non lexus vehicles. This dealer is genuinely honorable taking care of something i had no idea was covered. THANK YOU Desert Lexus!! More

Last Spring, I discovered that this dealer charges more than double what other dealers do for larger routine services. I put this on a Customer Satisfaction Survey sent out from Desert Lexus after my last than double what other dealers do for larger routine services. I put this on a Customer Satisfaction Survey sent out from Desert Lexus after my last visit, which was a 105,000 mile service on an RX 400h. Today I went in for the next scheduled minor routine service. Today's service was not overpriced and this dealer is the most convenient. Further, it was to be paid by Toyota Motor Corp, based on my prior feedback on wildly varying service pricing from one dealer to another. While I was sitting across the desk from the service advisor today, he apparently reviewed on his computer my prior survey comments. Then I was told that Desert Lexus would no longer service my car because of my prior bad review of them. My car was already in the service area, but it was brought back to me; I was then scolded by the Service Manager, George Glover, and told that because my review was " nasty", that they were not going to do this service and that I should never come back. I was further told that the service advisor's salary is based on whether he gets satisfactory ratings. My comments were not even directed at the advisor, rather at the dealer. Apparently Desert Lexus does not appreciate constructive criticism and that such feedback is not the actual point of mailing customers their surveys. After my prior " nasty" review, which merely said that their major service pricing was very high and that I waited an hour for loaner car, Desert Lexus made no effort to contact me, until I was sandbagged at today's scheduled appointment. I have owned 6 Lexus and 4 Toyotas and never have I been treated so poorly. I left Desert Lexus today after being humiliated and without having my car serviced. It is reasonable to expect fair and competitive service prices and not to have my time wasted being turned away from scheduled appointments. Nor do I appreciate the public embarrassment--- all over an oil change. I recommend that you use any dealer other than Desert Lexus, and also that you comparison shop service pricing ahead of time. I have found Lexus of El Cajon and Lexus of Glendale to have the best service prices, and Lexus of Riverside to have the best purchase prices ( speak to a guy named Cory there). Sincerely, Lexus Lover More