Shottenkirk Desert Lexus

Worked with Steve "The Italian". His patience through no less than three visits before I finally decided on the vehicle put me at ease and never put up pressure. and each time he held true to the deal. I less than three visits before I finally decided on the vehicle put me at ease and never put up pressure. and each time he held true to the deal. I never, and I have bought no less than 20 cars in my life, have never got such a thorough walk-threw of the car's features. He is an EXPERT in my own opinion. He offered me free car washes 2x every month for as long as I have the car which is going to be a LONG time!! More

I purchased a used 2019 Lexus GS F from Shottenkirk Lexus in March 2021 and the sale person I dealt with was Kyle. I was lied to on several matters about the car. I was told that a new exhaust that cost 13K in March 2021 and the sale person I dealt with was Kyle. I was lied to on several matters about the car. I was told that a new exhaust that cost 13K was put onto the car when in fact is was a used aftermarket exhaust . The biggest issue was that the car had the rear taillights replaced with non working rear taillights. State law requires that all lights be working when a car is sold. So obviously they did not check to see if the rear taillights were operational and sold it to me with non complaint taillights. I found out about this issue as I was pulled over because my taillights were not functioning properly. I took the car to my local Lexus dealership in San Diego and I was informed that the taillights that were on the car were the wrong models for the car. in fact the tail lights that were on the car needed a bulb to illuminate the taillights when I needed led taillights on the car. I reached out to Shottenkirk Lexus and I spoke with one of their managers, Sonny Frisenda, and he was very snarky and made it seem like it was my problem. Sonny told me he'd look up the sales information and get back to me the next day. Not to my surprise but I still haven't heard back from Sonny. I sent emails to 4 different managers and no one has called me back or sent me an email. I call Lexus Corp and open up a case in regards to my concerns and they said that after looking at the info that they can not intervein as this Lexus is a private Lexus dealership. Lexus Corp said if I wanted to pursue it further than I would have to go through the court system. Buyer beware!!! A very inauthentic dealership with their best interests at heart. To sell a car with inoperable rear taillights is wrong and they should've taken care of the problem because that is the right thing to do. I wouldn't buy a car from this dealership I would rather drive to a neighboring city instead. I would have given negative stars if that was an option. Let my experience bring light to your decision on visiting this dealership. More

Some sales manager in there named "Sonny" is the epitome of a slimy, sleazy, slithering lizard of a used car salesman. Unbelievable that Lexus allows this classless piece of crap on their lot. I am so dis of a slimy, sleazy, slithering lizard of a used car salesman. Unbelievable that Lexus allows this classless piece of crap on their lot. I am so disappointed in Lexus I had an expectation which is clearly my fault to expect Lexus to be honest ethical moral and truthful and reasonable and fair. This Sonny guy had the salesman bring me back to the lot after leaving, telling me I'm going to get a great deal..... This idiot tries to sell me the car for more than what was on the sticker price on the window when I left in the first place. This is unbelievable how unbelievable it is. Lexus you piece of cheesy crap!!!! More

Came in from out of state, was taken care of like a king! Kyle was prepared and thorough. A+ experience. Traded in a truck for a truck on their lot, transaction was smooth and easy. Satisfied customer! Kyle was prepared and thorough. A+ experience. Traded in a truck for a truck on their lot, transaction was smooth and easy. Satisfied customer! More

Go ask for Kyle Forga! He took great care of me and what a character! I’m very happy and am quite impressed with the whole experience. Thank you Mr. Forga!! a character! I’m very happy and am quite impressed with the whole experience. Thank you Mr. Forga!! More

Kyle Forga is the best car salesman I have ever met. If you are looking to get your deal done...he’s the man. He will steer you straight and not waste your time! you are looking to get your deal done...he’s the man. He will steer you straight and not waste your time! More

I bought a car from Kyle Forga and it was the best buying experience I've ever had, very professional, no surprise added costs once I got there, if you want the best car buying experience I suggest you conta experience I've ever had, very professional, no surprise added costs once I got there, if you want the best car buying experience I suggest you contact Kyle Forga More

Kyle Forga made my car buying experience so much better than I could have hoped for. He walked me through the process, answered all my many questions and was kind, courteous and efficient. Thank you so muc than I could have hoped for. He walked me through the process, answered all my many questions and was kind, courteous and efficient. Thank you so much Kyle! More

rolling. Was a huge help , worked his butt off to get me rolling Went above and beyond to answer my never ending questions with patience and courtesy. Thanks man. rolling Went above and beyond to answer my never ending questions with patience and courtesy. Thanks man. More

There's a good reason they are rated #35 in So.Cal..... terrible experience trying to buy new 2020.... sales manager needs sales training in how to interface with customers..... he acted like he was doing terrible experience trying to buy new 2020.... sales manager needs sales training in how to interface with customers..... he acted like he was doing us a favor in allowing us to buy a car from Shottenkirk..... prices were far from competitive also..... have not seen other L exus dealers with ONE STAR ratings More