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Shottenkirk Ford Granbury - Service Center

Granbury, TX

4.5
866 Reviews

866 Reviews of Shottenkirk Ford Granbury - Service Center

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October 23, 2023

I had my engine replaced under warranty (diesel should last longer than 55k, but that’s on Ford). Melissa would always return my texts or calls promptly. She would not always have good news but she tried More

by rogerwedige
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 24, 2023 -

Shottenkirk Ford Granbury responded

rogerwedige, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Ford Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

October 17, 2023

She has been so much help with a truck that has been nothing but trouble More

by JBARJTIMMONS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Barbee
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Oct 18, 2023 -

Shottenkirk Ford Granbury responded

JBARJTIMMONS, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

Oct 18, 2023 -

JBARJTIMMONS responded

Good job

October 17, 2023

Melissa is wonderful! She always goes above and beyond to take care of my ice cream truck and get us back to business. More

by Swimal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 18, 2023 -

Shottenkirk Ford Granbury responded

Swimal, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Ford Granbury in the future!

October 16, 2023

The entire experience was incredible. Fast. Informative. I can’t praise them enough. They got everything done and kept me in the loop. Just a fantastic job y’all !!! More

by Grease Lightning
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure of others involved but they all should get a raise!! , Wendell Gray
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Oct 16, 2023 -

Grease Lightning responded

The entire experience was incredible. Fast. Informative. I can’t praise them enough. They got everything done and kept me in the loop Just a fantastic job y’all !!!

October 15, 2023

Love this dealership. Everyone from start to finish on the service of my vehicle is very professional,knowledgeable and friendly More

by Swade659
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Hudson
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Oct 16, 2023 -

Shottenkirk Ford Granbury responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

October 15, 2023

Great service. Making appointment online did not work. Called and got an appointment. It was quick and easy. More

by CHERRYLEADERSHIP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wendell Gray
Report | Print
Oct 16, 2023 -

Shottenkirk Ford Granbury responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Granbury!

October 14, 2023

Excellent service especially for it being so late in the day. Everything was great and I appreciate the great service More

by TIFFANYDBRAWLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Makaylynn Davis
Report | Print
Oct 16, 2023 -

Shottenkirk Ford Granbury responded

TIFFANYDBRAWLEY, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Granbury!

October 14, 2023

Nice people and fast service, had me in and out in less than an hour More

by James.z.angell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Barbee
Report | Print
Oct 16, 2023 -

Shottenkirk Ford Granbury responded

James.z.angell, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Granbury!

October 14, 2023

Performed the work required in a timely manner. And listened to my concerns. The waiting room is comfortable. More

by G.PARNELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wendell Gray, Randy Barbee, Ryan Hudson, Makaylynn Davis
Report | Print
Oct 16, 2023 -

Shottenkirk Ford Granbury responded

G.PARNELL, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Ford Granbury in the future!

October 14, 2023

Beau Surratt was on top of it from start to finish! It was worth the three hour commute. More

by WHBAILEYESQ
Recommend Dealer
Yes
Employees Worked With
Beau Surratt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 16, 2023 -

Shottenkirk Ford Granbury responded

WHBAILEYESQ, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Ford Granbury in the future!

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