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Shottenkirk Ford Granbury - Service Center

Granbury, TX

4.5
865 Reviews

865 Reviews of Shottenkirk Ford Granbury - Service Center

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September 30, 2023

Your staff was very friendly and helpful. I am very happy with the way they interacted with me. More

by beckykubiak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Barbee
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Oct 02, 2023 -

Shottenkirk Ford Granbury responded

beckykubiak, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Ford Granbury in the future!

September 28, 2023

Very easy to work with! Everyone is very helpful and knowledgeable. I will go back. More

by MOM2ANZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beau Surratt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Barbee
Report | Print
Sep 29, 2023 -

Shottenkirk Ford Granbury responded

MOM2ANZ, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Granbury!

September 26, 2023

The parts and labor they charged me to fix my ignition key was way to much More

by TROYKOENING47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Randy Barbee
Report | Print
Sep 27, 2023 -

Shottenkirk Ford Granbury responded

TROYKOENING47, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 817-886-4966 so we can discuss some solutions.

September 24, 2023

Quick direct and done what need to be done They did a great job at a fair price More

by codybear
Recommend Dealer
Yes
Employees Worked With
Wendell Gray, Wendell Gray
Report | Print
Sep 27, 2023 -

Shottenkirk Ford Granbury responded

codybear, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Granbury!

September 24, 2023

Ryan did a wonderful job of programming my new Ford F150 key fob. He was quick and efficient! Thank you Ryan! More

by Brenda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Hudson
Report | Print
Sep 27, 2023 -

Shottenkirk Ford Granbury responded

Brenda, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Ford Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

September 23, 2023

Timely Friendly Lobby was clean. Only improvement would be to have some complimentary water and snacks while u wait on ur vehicle More

by KDIV1961
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Barbee
Report | Print
Oct 03, 2023 -

Shottenkirk Ford Granbury responded

Hi, thank you for the fantastic review! We truly appreciate your kind words and are very happy to hear we could provide a great experience for you. Have a wonderful day and look forward to seeing you again at Shottenkirk Ford Granbury!

September 22, 2023

They have been very helpful with a truck that’s not very helpful and they are close to home More

by JBARJTIMMONS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 03, 2023 -

Shottenkirk Ford Granbury responded

JBARJTIMMONS, thank you for sharing your experience with us. We appreciate your feedback!

Oct 03, 2023 -

JBARJTIMMONS responded

It’s a good dealership and a very good service rep but I can’t say the same for the truck

September 19, 2023

Got me in right away for servicing my vehicle took care of my oil change and tire rotation and were very professional! More

by alanrfu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Barbee
Report | Print
Sep 20, 2023 -

Shottenkirk Ford Granbury responded

alanrfu, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Ford Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

September 17, 2023

They had my car for a day and half. They didn’t do the oil change,tire rotation and never looked at the transmission problems. More

by DAVIDWILSON3211
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Makaylynn Davis
Report | Print
Sep 18, 2023 -

Shottenkirk Ford Granbury responded

DAVIDWILSON3211, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 817-886-4966 so we can discuss some solutions.

September 15, 2023

Quick and easy to schedule and get service performed at this dealership. The advisor listens to what I tell him the vehicle is doing and schedules get my vehicle back quickly for the repairs. More

by Robynr1923
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Barbee, Collin Baker
Report | Print
Sep 18, 2023 -

Shottenkirk Ford Granbury responded

Robynr1923, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

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