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Shottenkirk Ford Granbury - Service Center

Granbury, TX

4.5
865 Reviews

865 Reviews of Shottenkirk Ford Granbury - Service Center

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September 05, 2023

Car sat for 3 months due to the part needed was being upgraded and new part wasn’t ready. Squirrels or rats started eating wires under hood while car sat for 3 months. Not very happy with the above but More

by Chaberman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Hudson
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Sep 06, 2023 -

Shottenkirk Ford Granbury responded

Chaberman, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Ford Granbury

September 04, 2023

Very Courteous- informative and kep me updated on my oil change and recall time frame More

by THOOVER227
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 06, 2023 -

Shottenkirk Ford Granbury responded

THOOVER227, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

September 02, 2023

All people are very courteous and helpful. I always appreciate made to feel welcome. DonC More

by DNR
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Randy Barbee
Report | Print
Sep 06, 2023 -

Shottenkirk Ford Granbury responded

Hi, thank you for the fantastic review! We truly appreciate your kind words and are very happy to hear we could provide a great experience for you. Have a wonderful day and look forward to seeing you again at Shottenkirk Ford Granbury!

September 01, 2023

Treated me like a superstar! Took care of me and my truck, gave me a ride home and a ride back to the dealership. Outstanding! More

by WELDON_GAGE
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 06, 2023 -

Shottenkirk Ford Granbury responded

WELDON_GAGE, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Ford Granbury in the future!

September 01, 2023

We had our car two days before it was in service. Even though I am pretty upset about that, Melissa took great care of us. She has bent over backwards for us. More

by Msmallwood
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Brockman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 06, 2023 -

Shottenkirk Ford Granbury responded

Msmallwood, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Ford Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

August 26, 2023

Professional, caring and competent staff. Great service work, they kept me informed every step during the service appointment and delivered my truck on time! Highly recommend these folks! More

by NA0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wendell Gray
Report | Print
Aug 27, 2023 -

Shottenkirk Ford Granbury responded

NA0, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

August 25, 2023

Randee my service advisor was good to work with and answered all my questions. Work was done when promised. More

by CKEARNSCONSULTING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Barbee
Report | Print
Aug 27, 2023 -

Shottenkirk Ford Granbury responded

CKEARNSCONSULTING, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Ford Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

August 25, 2023

Always nice, courteous and helpful. The wait time is at a minimum.Great service always More

by SAMRESTIVO52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 27, 2023 -

Shottenkirk Ford Granbury responded

SAMRESTIVO52, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Granbury!

August 24, 2023

Great & quick service. Well done. I recommend them highly. My appointment time was meant as I requested. More

by 40BOTY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Barbee
Report | Print
Aug 25, 2023 -

Shottenkirk Ford Granbury responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Granbury!

August 24, 2023

Sales experience sucks as well as the service department. We made an appointment for early morning. Our vehicle sat all day and was not touched when we picked it up at the end of the day. Apparently reservat More

by Biglotz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Makaylynn Davis
Report | Print
Aug 25, 2023 -

Shottenkirk Ford Granbury responded

On behalf of our dealership, we would like to apologize that you were not totally satisfied with your visit with us. We strive to ensure an excellent experience and since we did not provide this in your case, we want to make things right. We would appreciate the opportunity to hear more about what happened and take steps to resolve this situation. Please contact us at 817-886-4966 at your convenience.

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