Shottenkirk Ford Jasper

Randy will really work hard to put you in the vehicle you want without being pushy. want without being pushy. More

I had a pretty frustrating experience with communication during this process. Some of the services I requested weren’t even done initially, and no one caught it until I flagged it. When I reached out correc during this process. Some of the services I requested weren’t even done initially, and no one caught it until I flagged it. When I reached out correct the issue I couldn’t speak with anyone. The receptionist would transfer me a I would get a voicemail. I had to constantly reach out for updates, and getting in contact or having calls returned was a real challenge. When I finally did, the invoicing was wrong – it started at $9,200 but got corrected to $6,700 after I asked for a review nor did I get a corrected number until after the work had been completed bb When I expressed my frustrations, the response was pretty dismissive – more of a “we’re short-staffed, this is the best we can do, deal with it” attitude. I get that staffing issues happen, but a bit of empathy would’ve made a big difference. In the end, the work seems to have been done properly, but the overall customer service experience was seriously lacking. I wasn’t in a hurry, didn’t haggle, and spent quite a bit. A little care and attention would have gone a long way in making the experience better. A service department should also provide customer service. More

from start to finish this was a pleasant experience- oil change, tire rotation and balance change, tire rotation and balance More

I was so excited to get to meet staff in service ,with in 2weeks of getting my car . 2weeks of getting my car . More

They Got The Job Done and They Didn’t stop fighting to help us they understood the assignment and most importantly our need to accomplish this purchase in order to start our new Journey!!!! help us they understood the assignment and most importantly our need to accomplish this purchase in order to start our new Journey!!!! More

Kara Jordan is amazing! She deserves a raise. She is the best worker you have. She deserves a raise. She is the best worker you have. More

My loyalty to servicing my Ford at the dealership stems from these attributes: timeliness, integrity, friendly staff, accurate estimates, and thorough inspections before any services are performed. from these attributes: timeliness, integrity, friendly staff, accurate estimates, and thorough inspections before any services are performed. More

Would recommend them great to deal with would recommend them to my friends very god to deal with them to my friends very god to deal with More

Salesman was great, but the sales manager who is supposedly approving the trade and offer made several mathematical errors , which made you feel like you were being taken ADVANTAGED OF. If it wasn’t supposedly approving the trade and offer made several mathematical errors , which made you feel like you were being taken ADVANTAGED OF. If it wasn’t for the car salesman Keith Bramlett I would’ve left and never came back to this dealership More

Always great service from scheduling to getting the vehicle serviced. I wouldn’t go anywhere else. vehicle serviced. I wouldn’t go anywhere else. More