Shottenkirk Ford Jasper

Everyone is very friendly and very helpful. I didn't have to wait on service at all. I didn't have to wait on service at all. More

Everything was fine when we bought our car. But come to find out they sell our information and now we are bombarded with extended warranty notices literally everyday! Very disappointing! But come to find out they sell our information and now we are bombarded with extended warranty notices literally everyday! Very disappointing! More

Great service. I was a wok in and they took care of me right away with a great experience and an awesome price I was a wok in and they took care of me right away with a great experience and an awesome price More

Amazing car buying experience! Randy went above and beyond to help me get the car I wanted in a budget I could afford! The whole team was great to work with! First time buying loca Randy went above and beyond to help me get the car I wanted in a budget I could afford! The whole team was great to work with! First time buying local and I am so glad I did! Definitely recommending to others looking for a vehicle! More

As always, Jerry Adams is a top notch service writer/advisor. Will always use him. His techs are also top notch. Thank you for your commitment Jerry. writer/advisor. Will always use him. His techs are also top notch. Thank you for your commitment Jerry. More

Service advisor Richard was very patient as we resolve some issues on my end! Thank you! some issues on my end! Thank you! More

My car was scheduled for routine maintenance service. During the inspection other issues were noted. Richard, my service writer explained everything to me including the cost. The service was completed in During the inspection other issues were noted. Richard, my service writer explained everything to me including the cost. The service was completed in a timely manner. I'm very pleased with the service I received at Shottenkirk Ford. More

Good sales tactics, terrible service after the sale. Vehicle was sold “as is” but had ant infestation, running issues, and needed an APIM computer module right after taking delivery. Finance manager h Vehicle was sold “as is” but had ant infestation, running issues, and needed an APIM computer module right after taking delivery. Finance manager had us sign a 3000 mile 3 month warranty form, but our salesperson said we had no warranty. We asked if they could help with these issues and sales rep said that they could chemically treat the truck but we probably wouldn't like the smell and we would have to leave it. She didn't address the running issue. I also asked if they could at least assist with a discount on the computer so we could install it ourselves. She said because we don't have a warranty probably not. The last thing I have asked her for is the door code so we can access the vehicle. She still hasn't gotten back to me after more than 3 weeks. When we were talking to her about the vehicle's condition, she said it was a smoke free vehicle. That turned out not to be true, as there are cigarette burns in three areas of the interior of the truck. We ended up fixing the ant issue and the running issue by cleaning the throttlebody. We also spent hours deep detailing the interior of the truck to eliminate the odor and the water stains in the headliner (the sun/moon roof had been replaced previously, due to a leak). We ordered the APIM computer from another dealer who very kindly gave us a discount (Jacky Jones Ford) and had them do the installation. We ended up paying roughly $1400 for the repair and a missing trailer brake that should have come with the truck since it had a trailer tow package. We believe this should have been covered under our 3000 mile 3 month warranty since we just bought the vehicle less than three weeks ago. More

Mori was so patient with us. His personality made it easy to go through the process of buying our Ford Explorer. Thank you for all your knowledge and time! Highly recommend Mori His personality made it easy to go through the process of buying our Ford Explorer. Thank you for all your knowledge and time! Highly recommend Mori if you’re shopping for a car! More

great buying experience with Randy he provided us with a great buying experience. if you are in the market for a truck go see Randy. thanks for making it easy great buying experience. if you are in the market for a truck go see Randy. thanks for making it easy More