Shottenkirk Ford Jasper

I was traveling from Ohio to Georgia to spend time with family, and my truck decided to start acting up right in front of the Shottenkirk Ford dealership. I pulled into the lot, and went to the service de family, and my truck decided to start acting up right in front of the Shottenkirk Ford dealership. I pulled into the lot, and went to the service desk. They took my truck in immediately to diagnose the problem. Kara Adams said that the repair would be covered under a recall, but they couldn’t get to it until the morning.. she then offered a loaner car so that I could get my family to our destination.( 180 miles away) the repair was completed the next day, I drove back, returned the loaner, and was quickly on my way in my repaired truck. I mainly worked with Kara, but the whole team was a class act, thank you to all of you I really appreciate the awesome service. More

Incredibly rude on the phone Was recently shopping for a used Jeep. Receptionist would not transfer me to a dealer unless I gave her my full name. I did not want to do that yet Was recently shopping for a used Jeep. Receptionist would not transfer me to a dealer unless I gave her my full name. I did not want to do that yet and she just put me on hold without saying anything. 10 minutes later, I hung up. Called back later in the day to the almost exact conversation. The dealer answered with the most annoyed response. I explained I lived a distance away and wanted to know if they would tell me their bottom price, I was a cash buyer and planned to come see the unit if the price was acceptable. He sounded annoyed and very uninterested in my request. They didn't even give me the courtesy of a text message back with any response or a call. I bought a better vehicle at a lower price from a competitor who actually acted interested in my business. Terrible customer service. More

Finance Department Scams you I had a great experience with salesperson Keven, however I am finding out in hindsight that the finance department took advantage of me. I asked to us I had a great experience with salesperson Keven, however I am finding out in hindsight that the finance department took advantage of me. I asked to use my local LGE credit union as lender, and was told their best rate was 5.2% but their partnered credit union could do 4.8%. I suggested calling LGE to check this rate but was told they were closed and was pressured to move forward with their suggested lender if i wanted the truck that day. I thought this was strange given my excellent credit but continued on against my brain telling me dont. I called LGE the next week and was informed i qualify for a 3.2% rate for similar loan terms....i was lied to by the finance manager and am extremely disappointing in the finance department here. More

Awesome Service!! So incredibly happy with the service I received while purchasing a used car. Billy Mobley went above and beyond to make sure the car was in perfect co So incredibly happy with the service I received while purchasing a used car. Billy Mobley went above and beyond to make sure the car was in perfect condition. He was on top of all repairs, and stayed in close contact with me while there were some minor repairs being made. Max Williams made the financial paperwork fun and easy. The new(ish) manager Steve was helpful and friendly, and helped Billy make me an awesome deal on the car I purchased. 10/10 would recommend Billy Mobley and Ford Shottenkirk in Jasper to all my friends and family! More

Dont waste your TIME!! This place is a joke. No sales people. Just order takers. The sales manager does the Wizard of Oz and hides in an office handing the sales offer to his minions to show the customer people. Just order takers. The sales manager does the Wizard of Oz and hides in an office handing the sales offer to his minions to show the customer. Can't get off his xxx to.meet or grey a customer. Sad,,,, really sad More

Gives Ford a bad name Worst dealership I have ever been to...... Hands down....... Will never return. And I live in Jasper. Completely inept....... tried to convi Worst dealership I have ever been to...... Hands down....... Will never return. And I live in Jasper. Completely inept....... tried to convince me that the aluminium bodies would pop back out after a dent. I asked him to demonstrate..... he changed his tune....... then insulted me because I currently drive a Chevrolet........ More

RIPOFF ARTISTS!!! SERVICE DEPARTMENT IS NOT TO BE BELIEVED! Service department performed a $99 diagnostic on my transmission and said it needed to be replaced - $4,600. I took the F150 to a local mechanic wh Service department performed a $99 diagnostic on my transmission and said it needed to be replaced - $4,600. I took the F150 to a local mechanic who checked the fluid and said it needed a service. Filter was very dirty! Truck runs new now! Went back to Shottenkirk to bring this to the attention of Greg, the Service Manager. He listed to me and when I said it was a shame that his guys go to school for this and it was despicable that this happened, he told me to leave! In fact, as he stormed out of the service department into the shop, he looked back and said he didn't care if I didn't come back! Two Shottenkirk employees witnessed it. These guys are crooks. I was looking to trade my truck because I believed them at first. Nothing like telling me my truck's value is $4,600 less than I thought only to do business with them and then they resell my truck with a simple transmission service! WORST EXPERIENCE IN A VERY, VERY LONG TIME!! THIS PROBLEM STARTS AT THE TOP OF THE DEALERSHIP - AVOID THIS PLACE. MANY OTHER FORD DEALERS IN THE AREA. More

UP SALE SPECIAL AND BAD SO CALL REPAIRS I took my vehicle to this dealership twice for service. Each time I took my vehicle there tgey tried to up sale me on services that had nothing to do I took my vehicle to this dealership twice for service. Each time I took my vehicle there tgey tried to up sale me on services that had nothing to do with the service I was there fir and they tried to tell me I needed a break job. The first time I was there My truck was running a little rough I knew there may be an issue with spark plugs or something in that area which they determined as well. They came to me telling me I needed a break job really bad on my front breaks. I was confused because I never seen my truck on a lift or my tires off but you are telling me I need a break job. I said no and asked why are they looking at my breaks when I am there for my engine. The lady told me it was a good time for it they had a special it would cost me a little over $400.00 an axel. I said no please just gix the issue at hand. Later she tells me my truck is ready and she tried to charge my over $800.00 part of the cost was for a break job I had stated on two occasions I did not want it. We discussed the issue and finally they removed the charges and she said “I guess you got a free brak job.” The next time I brought my truck I needed an oil change and my interior AC motor was not working properly. When I have them access the issue they determined the same thing. I tell the guy to fix it. He comes back an tells me I need a break job. I asked why are you checking my breaks I need my oil changed and my interior AC motor fixed. He comes back and tells me my air golter is dirty I ok them telo replace it. He comes back and said they did not have an AC Motor but he could order it. He told me the total cost for part and labor I tokd him to order it and schedule me for the repair. About 15 minutes later he comes back and tells me they have the part and can fix the issue. I said to him but you said you all did not have the part. He said no we have it and we can fix your truck now you want have to come back. I have already been there for over 4 hours so I told him to fix it. The area did not look like it have any work done and the AC Motor worked for the drive home. I did not drive again because I was in the hospital for surgery I take my truck on a road trip the following weekend and no AC the motor is not working again. I brought it back the guy just tried to charge me $69.00 to fix it again telling me the harness burned out and the mechanic with replace it for free it I buy the part. I told him this is crap to give me my truck I an not paying again to fix an issue I pay to have fixed a week ago. He said they would fix it without charging me he did not want me upset. Oh did I mention he tried to up sale me again during this process. I will never use their services again nor will I buy anything from this dealership. If this how they treat me when they are trying to get my money I know it’s not going to get better afterwards. More

Amazing experience Ian Levandoski handled our purchase of a new 2018 Mustang over the phone which allowed us to not have to drive all the way to the dealership until the Ian Levandoski handled our purchase of a new 2018 Mustang over the phone which allowed us to not have to drive all the way to the dealership until the paperwork was ready. We got a fair price and when we arrived the car and paperwork were ready to sign. Everything we were promised was delivered. Definitely call Ian if you want to purchase a car. You won't be disappointed. More

no stress purchase Jake and Jeff were great to work with. No stress process. My wife, Patricia, and I actually enjoyed our visit to the dealership. We would recommend th Jake and Jeff were great to work with. No stress process. My wife, Patricia, and I actually enjoyed our visit to the dealership. We would recommend them to anyone looking for a vehicle. More