Shottenkirk Ford Jasper - Service Center

Everything went fine. Just long wait but I know that it takes time. Could we get better chairs ? lol Just long wait but I know that it takes time. Could we get better chairs ? lol More

Will definitely use Shottenkirk Ford Jasper again. We just took our Ford Bronco in for a repair that was warrantied under the power train and Scott was fantastic. Very professional and knowledgeable. We just took our Ford Bronco in for a repair that was warrantied under the power train and Scott was fantastic. Very professional and knowledgeable. He was great to work with and will most likely purchase our next Bronco from them. Highly recommend!!! More

Great service experience took care of the problem quickly have always had a good experience at this dealership have always had a good experience at this dealership More

Always kind and listens to my issue with my truck. Gets it resolve in a speedy manner. Gets it resolve in a speedy manner. More

Everything went really well except my tire sensors were not recalibrated with the tire monitor on my dashboard, and too little air was put in 2 of them. It’s been hard to figure out which ones. One also se not recalibrated with the tire monitor on my dashboard, and too little air was put in 2 of them. It’s been hard to figure out which ones. One also seems to have a slow leak that it didn’t have before last Saturday’s oil change and tire rotation. More

Scott helped me with my 2018 Escape with low mileage Get the service needed. I would recommend Scott to anyone needing service. Get the service needed. I would recommend Scott to anyone needing service. More

Vehicle purchase and first oil change were great! Sales manager and salesman were easy to work with, and the first complimentary oil change was easy to schedule and completed in a timely manner. Sales manager and salesman were easy to work with, and the first complimentary oil change was easy to schedule and completed in a timely manner. More

It was really nice they solved my issue in a timely manner and they were all very helpful manner and they were all very helpful More

Did a great job and got in and out quick. Would highly recommend the dealership. Would highly recommend the dealership. More

The Service Dept. deserves the commission for sales to my husband and I because they are the only reason I purchased another car from Shottenkirk. My garage fire de deserves the commission for sales to my husband and I because they are the only reason I purchased another car from Shottenkirk. My garage fire destroyed the new Escape 2020 I had bought from Shottenkirk so I went up there because the same year and model, Hybrid was available. I wanted the car and was in bit of an imposition but I argued the car needed new tires - this was in February - Mr. Effron told me the tires had 20,000 miles left on them. Now it is July and 5,000 miles later they had to be replaced - upon the advice of Shottenkirk when I came in for my free oil change. I was not told the spare key was not available until I was getting in my car. Then was told I would be sold the spare key for a discount. I paid $400.00 - no discount. I've emailed the General Mgr and 2 Sales Managers - nothing. I've purchased new and used from Shottenkirk over the years - but now I'm debating on switching. The only thing that makes me pause is I love the service department. The whole experience caused us to purchase our truck from another dealer and I am going to advise my friend who is in the market for a brand new diesel double tandem truck that she may want to rethink it. More