Eddie Hefferon

Good sales tactics, terrible service after the sale. Vehicle was sold “as is” but had ant infestation, running issues, and needed an APIM computer module right after taking delivery. Finance manager h Vehicle was sold “as is” but had ant infestation, running issues, and needed an APIM computer module right after taking delivery. Finance manager had us sign a 3000 mile 3 month warranty form, but our salesperson said we had no warranty. We asked if they could help with these issues and sales rep said that they could chemically treat the truck but we probably wouldn't like the smell and we would have to leave it. She didn't address the running issue. I also asked if they could at least assist with a discount on the computer so we could install it ourselves. She said because we don't have a warranty probably not. The last thing I have asked her for is the door code so we can access the vehicle. She still hasn't gotten back to me after more than 3 weeks. When we were talking to her about the vehicle's condition, she said it was a smoke free vehicle. That turned out not to be true, as there are cigarette burns in three areas of the interior of the truck. We ended up fixing the ant issue and the running issue by cleaning the throttlebody. We also spent hours deep detailing the interior of the truck to eliminate the odor and the water stains in the headliner (the sun/moon roof had been replaced previously, due to a leak). We ordered the APIM computer from another dealer who very kindly gave us a discount (Jacky Jones Ford) and had them do the installation. We ended up paying roughly $1400 for the repair and a missing trailer brake that should have come with the truck since it had a trailer tow package. We believe this should have been covered under our 3000 mile 3 month warranty since we just bought the vehicle less than three weeks ago. More

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Came all the way from Ellijay and meet an amazing Salesperson Randy. He walked us through the process and made it an enjoyable and easy experience. Good job Randy ! Salesperson Randy. He walked us through the process and made it an enjoyable and easy experience. Good job Randy ! More

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Always have had a great experience with Shottenkirk. This was my 3rd personal vehicle from them and we’ve purchased 2 company trucks from them as well. Always get taken care of and always able to work o This was my 3rd personal vehicle from them and we’ve purchased 2 company trucks from them as well. Always get taken care of and always able to work out a deal. More

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Randy made the buying process easy. He helped me choose the right vehicle in my price range. He helped me choose the right vehicle in my price range. More

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This has turned into a nightmare. 22 days and counting after trading in my vehicle and they still haven’t paid off my trade in. Stuck making payments on a car I no longer own. 22 days and counting after trading in my vehicle and they still haven’t paid off my trade in. Stuck making payments on a car I no longer own. More

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Randy has helped me with the last 3 vehicles we have bought her and have always had a super experience. I highly recommend Randy and Shotenkirk Ford Jasper for your next vehicle consideration! bought her and have always had a super experience. I highly recommend Randy and Shotenkirk Ford Jasper for your next vehicle consideration! More

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Our salesman Ben Hall and salesman mgr Eddie did an incredible job to make sure our needs were met. incredible job to make sure our needs were met. More

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My experience at Shottenkirt Ford was one of the very best! The Amazing team that was so helpful! Thanks you Randy,Gary, Jay, Eddie for helping me find the perfect vehicle! We will definitely be back! best! The Amazing team that was so helpful! Thanks you Randy,Gary, Jay, Eddie for helping me find the perfect vehicle! We will definitely be back! More

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My wife and I had a fantastic experience purchasing an F150 today. The entire team of people we worked with were extremely helpful, friendly, and knowledgeable which made for a seamless day. Mori was o F150 today. The entire team of people we worked with were extremely helpful, friendly, and knowledgeable which made for a seamless day. Mori was our salesman and greeted us right away and brought us to see the cars we were deciding between. He did a great job taking us through the process and answered any and all questions we had. Eddie, the manager went above and beyond to ensure we got everything we wanted and needed at a great price. And when we got to him, Gary lead us through the financing side, getting us an awesome rate and all the paperwork dealt with. Big thanks to everyone as Shottenkirk Ford in Jasper for making the process so simple and easy! More

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Eddie, Zheng, and Wyatt is why I'm a returning customers - 3 vehicles in the past 2 years. Excellent Service!!!! - 3 vehicles in the past 2 years. Excellent Service!!!! More

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