Shottenkirk Ford Jasper - Service Center

You are short on staff and another was quitting. Also, service management seems to be in disarray. Another customer's keys were lost for (30+) minutes. Also, service management seems to be in disarray. Another customer's keys were lost for (30+) minutes. More

Extremely pleased with Schottenkirk Ford for how we were treated and service performed on our truck. The courtesy rides and delivery of truck when finished. treated and service performed on our truck. The courtesy rides and delivery of truck when finished. More

Great service -rep professional, courteous, knowledgeable friendly, and took total care of my service needs!!! friendly, and took total care of my service needs!!! More

In all honesty, this was the first time we have ever had a less than 5 star experience with Shottenkirk Ford Jasper. Dropped our vehicle off last Saturday morning before 9:00am for a 9:30am appointment. As a less than 5 star experience with Shottenkirk Ford Jasper. Dropped our vehicle off last Saturday morning before 9:00am for a 9:30am appointment. As of 3:20pm, had not heard from anyone regarding our vehicle. Called and was told they were just finishing up and by the time we got there they would have the paperwork and it would be ready. I explained we live an hour away, and would like to arrange to pay for it over the phone and pick it up in their "after hours" lot on Sunday. Was told that should be fine and they would call to get that taken care of as soon as they received the paperwork. 4:30pm rolls around and still no call. I call and am informed service closed at 4:00. The young lady who answered my call was very pleasant and helpful. She said she would see if the service manager was still in and would have him call me. He did call me back, and we arranged pick up for Sunday. Long story short, just don't understand why a 9:30am appointment time meant my vehicle wasn't done until after 3:00pm and the communication wasn't better. Again, first time ever being disappointed Shottenkirk. More

I trust Shottenkirk - Kara and Brian. In short, this is why I come here. They always take care of my truck like I do, and that is appreciated. It is always an excellent service experience In short, this is why I come here. They always take care of my truck like I do, and that is appreciated. It is always an excellent service experience, Kara always keeps communication open and never have I had an issue here! More

Excellent service as usual from Jerry. Always explains service issues & provides a solution for correction of the problem. Jerry keeps you updated by phone if you have to leave your vehicl Always explains service issues & provides a solution for correction of the problem. Jerry keeps you updated by phone if you have to leave your vehicle for service & provides you with an estimate of the cost. I have never had a negative experience at this dealership with service or any other issue. More

My husband and I are new to this area, so this was our first time acquiring service from Shottenkirk Ford. We were so pleased with the professionalism, quality of care, and dedication towards their custom first time acquiring service from Shottenkirk Ford. We were so pleased with the professionalism, quality of care, and dedication towards their customers. It was my absolute pleasure speaking with Jerry Adam's. He was so welcoming, kind, and exudes the true meaning of exceptional customer service, he is one of several reasons of why we will return. More

So helpful to my service needs and explained any issues I would need . He is also so caring and let me no what I need to do next . would need . He is also so caring and let me no what I need to do next . More