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Shottenkirk Ford Jasper - Service Center

Jasper, GA

4.6
715 Reviews

715 Reviews of Shottenkirk Ford Jasper - Service Center

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August 31, 2023

They checked the car and told what I needed to be repaired. They did a great job. More

by WHPAHL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kara Jordan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2023 -

Shottenkirk Ford Jasper responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

August 31, 2023

I waited for the oil change. They were quick and checked out the car thoroughly. More

by PT29999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2023 -

Shottenkirk Ford Jasper responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

August 31, 2023

Communication was horrible. Was only called once over the week and a half that my truck was in service for what I was told would be a 2 day job. Sat on hold daily for long perio More

by JGALLINGTON96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rocky Mahan
Sep 03, 2023 -

Shottenkirk Ford Jasper responded

JGALLINGTON96, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 706-928-0602 so we can discuss some solutions.

August 30, 2023

the check in quick and easy. Price for service upfront. Great customer service. Was out in just under 2 hours. More

by JMOORE1138
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kara Jordan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2023 -

Shottenkirk Ford Jasper responded

JMOORE1138, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Jasper!

August 30, 2023

Taylor is always awesome with service. He goes above and beyond! Brian was also very helpful! More

by ANNHEWETT57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor Landry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Syme
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2023 -

Shottenkirk Ford Jasper responded

ANNHEWETT57}, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Ford Jasper. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

August 30, 2023

Low priced leader on new tires. Check with my local tire store in Canton. Price difference of $200.00! Service writer also handles my wife's vehicle. We are please with and his know More

by RUDYCHILDRE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Disalvo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Syme
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2023 -

Shottenkirk Ford Jasper responded

RUDYCHILDRE, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

August 29, 2023

This visit was satisfactory although I felt the wait time was a bit long considering I was on site at 7:30AM. Out at 9:15. More

by THEWOODARDZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rocky Mahan
Sep 03, 2023 -

Shottenkirk Ford Jasper responded

THEWOODARDZ, thank you for sharing your experience with us. We appreciate your feedback!

August 26, 2023

Very bad service. My review would be a 0. Will never have an oil change at this dealership again, lost my business. More

by MDSMITH5519
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rocky Mahan
Aug 27, 2023 -

Shottenkirk Ford Jasper responded

On behalf of our dealership, we would like to apologize that you were not totally satisfied with your visit with us. We strive to ensure an excellent experience and since we did not provide this in your case, we want to make things right. We would appreciate the opportunity to hear more about what happened and take steps to resolve this situation. Please contact us at 706-928-0602 at your convenience.

August 26, 2023

I had my oil changed and the service was great. I need new tires and they gave me 3 quotes and a print out of the tires. Taylor was awesome. Thank you More

by Bssyoung
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor Landry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2023 -

Bssyoung responded

I had my oil changed and the service was great. I need new tires and they gave me 3 quotes and a print out of the tires. Taylor was awesome. Thank you Belinda Young

August 25, 2023

sales rep was a good kid. Sales manager was a xxxxxx and not helpful or nice! he only cared about ripping me iff More

by TREBINNER3
Recommend Dealer
No
Employees Worked With
Eddie Hefferon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sang Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2023 -

Shottenkirk Ford Jasper responded

TREBINNER3, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Ford Jasper

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