Shottenkirk Ford Jasper - Service Center

Very good work. Will keep bringing my card there for service. Like having Ford Pass points. Will keep bringing my card there for service. Like having Ford Pass points. More

Great experience! Jerry always does a great job! Very professional and Jerry is very knowledgeable. Jerry always does a great job! Very professional and Jerry is very knowledgeable. More

My experience with Taylor was not pleasant. He was not responsive to my concerns with the issue I had with my truck especially after mechanic told him there was nothing wrong with my truck and He was not responsive to my concerns with the issue I had with my truck especially after mechanic told him there was nothing wrong with my truck and besides the mechanic did not even drive my truck to see if there was an issue. Two weeks later, I had to bring my truck back for the same issue and I got with Jerry Adams which took care of me. He got Will right off to look at my issue and Will got the master tech and then they both got to work trying to figure out my issue. It became obvious there was something wrong with my truck and they would need to keep it a few days to have the mechanic fix the issue. They gave me a loaner truck which I am so grateful. Jerry was great in helping me. I will not work with Taylor again. More

Good as always , come on guys 15 word minimum that too many see ya ha many see ya ha More

Kara kept me updated and informed. Although the expected Lincoln recall service parts were all there, Kara quickly let me know the recall work required ordering an additional part. P Although the expected Lincoln recall service parts were all there, Kara quickly let me know the recall work required ordering an additional part. Possibly I would get the car back 2 days later than expected. What a great call, on the day originally promised, Will called to say YOUR CAR IS READY! More

Kara goes out of her way to be helpful and the others at the service desk are very friendly and respectful. the service desk are very friendly and respectful. More

They were efficient and got my recall handled smoothly. I was able to pick up my car within a few hours. I was able to pick up my car within a few hours. More

Super customer service and support from initial call to service completion - as expected and delivered! service completion - as expected and delivered! More

I took my truck to the Ford dealership in Alpharetta to get repaired multiple times over the last 18 months. I brought it to Taylor at Shottenkirk Ford. Taylor and the guys got my truck fixed in a couple d get repaired multiple times over the last 18 months. I brought it to Taylor at Shottenkirk Ford. Taylor and the guys got my truck fixed in a couple days. This is the only dealership I will go back to. More

Don’t know who Brian Syme is Taylor was informative and had great follow up. had great follow up. More