Shottenkirk Fort Bend Kia

First rate experience. When we encountered a small issue, the service director, Danny, took charge and provided outstanding support and results. When we encountered a small issue, the service director, Danny, took charge and provided outstanding support and results. More

The owner of this dealership has elimated the rewards system and has implemented a 3% fee when paving for a card. But who carries around $300 in cash and take the risk of being robbed? When was the las system and has implemented a 3% fee when paving for a card. But who carries around $300 in cash and take the risk of being robbed? When was the last time you were asked to write a check. Having worked in bankibg, I know that if a customer is keeping suffient money in a bank that some fees are waived. So this amounts to being greedy, especially when a dealership does not offer loaner vehicles More

Terrible Customer Service Miguel Castellon. I had an appointment at 9;15 and I went at 8:30 and left at 9:45 without any service done. when talked to Miguel I found him not professional and n I had an appointment at 9;15 and I went at 8:30 and left at 9:45 without any service done. when talked to Miguel I found him not professional and not easy to talk to or get information nor did he organize any appointments right to avoid car crowds or wasting customer time. he is missing customer service etiquette and is not professional enough to represent Fortbend KIA . I am very disappointed and I told him in front of the staff that I would keep reporting him everywhere until we have the right people back to continue using the same facility More

Employees always professional and courteous. Always explains things I don't understand. I had one concern. He forgot to give me a copy of the Sunbit agreement I signed but I did receive one by Always explains things I don't understand. I had one concern. He forgot to give me a copy of the Sunbit agreement I signed but I did receive one by email. More

Process was quick and easy, everyone was great and Josh was informative and fantastic. Would purchase again. was informative and fantastic. Would purchase again. More

Excellent no pressure dealership. They worked hard to get me a good deal. Great service! They worked hard to get me a good deal. Great service! More

Sevice team works excellent! !! They offer a good service and tell you all the care about your vehicle. Fort bend Kia, the best 👌 !! They offer a good service and tell you all the care about your vehicle. Fort bend Kia, the best 👌 More

I always appreciate how professional the service always is. I also appreciate the communication regarding my vehicle and how prompt it always is. Thank you all so much. is. I also appreciate the communication regarding my vehicle and how prompt it always is. Thank you all so much. More

My car shopping was an awesome experience. The customer service was impeccable and I felt so welcomed. My representative was exceptional with no pressure and accommodated me in every way. I dr The customer service was impeccable and I felt so welcomed. My representative was exceptional with no pressure and accommodated me in every way. I drove in the dealership with a “shopping around “ mentality even though I was actually looking for my new car instead ended up leaving with an irresistible deal, an unforgettable experience a very happy customer. I would highly recommend Shottenkirk dealership to anyone looking for their new car purchase. It’s a pleasurable experience! More

On my first visit, I was disappointed because there was nobody to greet or even show me anything, it was late in the evening and the few that were there seemed to be busy with clients, yet that didn't excu nobody to greet or even show me anything, it was late in the evening and the few that were there seemed to be busy with clients, yet that didn't excuse them from potentialy losing a client. My wife left very angry and had crossed out this dealer as an option to purchase a vehicle. After a couple of days, and because I really wanted to try out the Kia models, I went again by myself and was pleasantly surprised by Eze, when he approached me right away as I was walking in - even as he was in the middle of a negotiation with another client - and catered to all of my inquiries. This led me to commit to a second visit, with my wife, to test drive the vehicles we were interested in. Eze's attitude and character complete enchanted us and his knowledge and friendliness, completely changed our views on this dealership; so much so, that we ended up purchasing a vehicle here, after we had written off this dealership as an option. More