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Shottenkirk Fort Madison - Service Center

Fort Madison, IA

4.6
251 Reviews

251 Reviews of Shottenkirk Fort Madison - Service Center

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February 03, 2024

They were able to get me right in and do the required update on our car. More

by iaman28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kurt Jennings
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Feb 05, 2024 -

Shottenkirk Fort Madison responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

February 02, 2024

Purchased a used truck from shottenkirk A problem developed with it after a few miles called and returned for check up. Problem found and resolved hat's off to service dept More

by gcox200
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Pauly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service dept
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Feb 05, 2024 -

Shottenkirk Fort Madison responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Fort Madison!

February 02, 2024

Great job. Friendly service and nice waiting room. All were friendly and courteous. Nice experience. More

by MARY.BROCKMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 05, 2024 -

Shottenkirk Fort Madison responded

MARY, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Fort Madison in the future!

February 01, 2024

Always courteous, helpful, informative and go above and beyond what’s required!! We wouldn’t go anywhere else!! More

by K_HOPE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Mundth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Buster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cathy Sanders
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Digital Air Strike
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Feb 23, 2024 -

Shottenkirk Fort Madison responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Fort Madison!

February 01, 2024

Was done in a timely manner, always greeting me when I show up ,making sure everything good with my vehicle More

by alenabunton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
Feb 23, 2024 -

Shottenkirk Fort Madison responded

alena, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

January 31, 2024

Except for oil changes they do excellent work. They are very knowledgeable and do good work. More

by DARRYLSTCLAIR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kirt
Report | Print
Feb 01, 2024 -

Shottenkirk Fort Madison responded

DARRYL, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Fort Madison in the future!

January 31, 2024

I’ve been searching for a dealer that sticks by there extended warranty I purchased. I’m happy to say I’ll def. Buy from Shottenkirk again! More

by Reed86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kurt , Digital Air Strike
Report | Print
Feb 01, 2024 -

Shottenkirk Fort Madison responded

Reed, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Fort Madison!

January 26, 2024

Took my car in for a window regulator. The mechanic removed coolant reservoir did not replace it. When I was driving home car overheated in the middle of nowhere. It took over a half hour More

by CHUCKHAY66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Danielle Stewart
Report | Print
Jan 28, 2024 -

Shottenkirk Fort Madison responded

CHUCK, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 319-205-0808 and ask for one of our managers.

January 20, 2024

Great job. On time and very nice waiting room. Staff were friendly and courteous. Nice experience. More

by James54platt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept employees, Digital Air Strike
Report | Print
Jan 28, 2024 -

Shottenkirk Fort Madison responded

James, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Fort Madison in the future!

January 18, 2024

Good communication from Ron and Kurt. Good to have people you trust working on your vehicle. More

by JSHKOECHLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kurt Jennings
Report | Print
Jan 18, 2024 -

Shottenkirk Fort Madison responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Fort Madison!

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