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Shottenkirk Fort Madison - Service Center

Fort Madison, IA

4.6
256 Reviews

256 Reviews of Shottenkirk Fort Madison - Service Center

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October 02, 2023

Fast service, nice friendly staff. I would recommend buying and servicing at Shottenkirks Fort Madison, it's where I go. More

by tobyjkraft
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Washburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sue-cashier, Danielle in service
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Oct 03, 2023 -

Shottenkirk Fort Madison responded

tobyjkraft, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Fort Madison!

September 27, 2023

Work on vehicle was done in a timely manner and included installing a piece that I had ordered so that I did not have to. More

by KIMBERLEESDAD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Curt, Danielle, Sue and Becky as well as the parts person whose name I never caught.
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Sep 28, 2023 -

Shottenkirk Fort Madison responded

KIMBERLEESDAD, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

September 27, 2023

This was my first time at this dealership for service, and it was excellent. I also appreciated the consciousness of the service attendant. He kept apologizing for my wait time. More

by joy.cleveland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor Smidt-five stars!
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Sep 28, 2023 -

Shottenkirk Fort Madison responded

joy.cleveland, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Fort Madison in the future!

September 27, 2023

Service was completed efficiently and effectively. They gave me updates on what I needed to do this time and next time. They we professional and made it easy for me. More

by houstonagronomics
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Buster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 28, 2023 -

Shottenkirk Fort Madison responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

September 25, 2023

Very efficient and friendly. I have been coming to your facility for many years ago and have never been disappointed More

by CAJONES1500
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Sep 26, 2023 -

Shottenkirk Fort Madison responded

Hi, thank you for sharing your experience with us. We appreciate your feedback!

September 24, 2023

They always are efficient, have good customer service, and very reliable. We use they for buying vehicles and maintenance. More

by wong11909
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kurt Jennings
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Sep 26, 2023 -

Shottenkirk Fort Madison responded

wong11909, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Fort Madison !

September 18, 2023

Friendly, easy to get appointments and provides updates during service or if follow up is needed. More

by AECONLEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danielle
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Sep 18, 2023 -

Shottenkirk Fort Madison responded

AECONLEE, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Fort Madison in the future!

September 17, 2023

needed new tranny in my truck. it was cheaper to have my truck carted up to Davenport to have the work done and still saved 800.00. Too expensive at Shottenkirks!!!!!!!!!!! More

by davehol3611
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Digital Air Strike
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Sep 17, 2023 -

Shottenkirk Fort Madison responded

davehol3611, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 319-205-0808 so we can discuss some solutions.

Sep 18, 2023 -

davehol3611 responded

just don't think I'll utilize Shottenkirks again....Way toooo expensive. When I can have my truck flat bedded to Davenport from Ft Madison for the same work and still save 800.00 just shows how over priced Shottenkirks is.

September 15, 2023

People are friendly, and knowledgeable. The waiting area is clean and cost is reasonable. End More

by SFBULLFROG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brittney McConnell
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Sep 17, 2023 -

Shottenkirk Fort Madison responded

SFBULLFROG, thank you for the fantastic review! We truly appreciate your kind words and are very happy to hear we could provide a great experience for you. Have a wonderful day and look forward to seeing you again at Shottenkirk Fort Madison!

September 14, 2023

Nice Service people but they need to let people know when something does not need to be done at that time because not everybody is able to pay for all they want to do. More

by racyreva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kurt is very helpful always
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Sep 15, 2023 -

Shottenkirk Fort Madison responded

racyreva, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Fort Madison

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