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Shottenkirk Fort Madison - Service Center

Fort Madison, IA

4.6
251 Reviews

251 Reviews of Shottenkirk Fort Madison - Service Center

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September 24, 2023

They always are efficient, have good customer service, and very reliable. We use they for buying vehicles and maintenance. More

by wong11909
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kurt Jennings
Report | Print
Sep 26, 2023 -

Shottenkirk Fort Madison responded

wong11909, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Fort Madison !

September 18, 2023

Friendly, easy to get appointments and provides updates during service or if follow up is needed. More

by AECONLEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danielle
Report | Print
Sep 18, 2023 -

Shottenkirk Fort Madison responded

AECONLEE, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Fort Madison in the future!

September 17, 2023

needed new tranny in my truck. it was cheaper to have my truck carted up to Davenport to have the work done and still saved 800.00. Too expensive at Shottenkirks!!!!!!!!!!! More

by davehol3611
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Digital Air Strike
Report | Print
Sep 17, 2023 -

Shottenkirk Fort Madison responded

davehol3611, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 319-205-0808 so we can discuss some solutions.

Sep 18, 2023 -

davehol3611 responded

just don't think I'll utilize Shottenkirks again....Way toooo expensive. When I can have my truck flat bedded to Davenport from Ft Madison for the same work and still save 800.00 just shows how over priced Shottenkirks is.

September 15, 2023

People are friendly, and knowledgeable. The waiting area is clean and cost is reasonable. End More

by SFBULLFROG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brittney McConnell
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Sep 17, 2023 -

Shottenkirk Fort Madison responded

SFBULLFROG, thank you for the fantastic review! We truly appreciate your kind words and are very happy to hear we could provide a great experience for you. Have a wonderful day and look forward to seeing you again at Shottenkirk Fort Madison!

September 14, 2023

Nice Service people but they need to let people know when something does not need to be done at that time because not everybody is able to pay for all they want to do. More

by racyreva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kurt is very helpful always
Report | Print
Sep 15, 2023 -

Shottenkirk Fort Madison responded

racyreva, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Fort Madison

September 07, 2023

Esay to find, service department reception area clean and the young lady behind the desk set me up with an appointment in less then 5 minutes. I was off to my next errand. More

by DRHBAKER
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
I forgot her name,
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Sep 07, 2023 -

Shottenkirk Fort Madison responded

DRHBAKER, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

September 04, 2023

Danielle was great to work with even though it was a simple job. Kept me updated and informed. More

by ran24jen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danielle S.
Report | Print
Sep 06, 2023 -

Shottenkirk Fort Madison responded

ran24jen, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Fort Madison in the future!

September 03, 2023

Great people with great service! Always friendly and helpful..I know I can count on them! More

by K.HENNIGAR90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 06, 2023 -

Shottenkirk Fort Madison responded

K.HENNIGAR90, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Fort Madison!

September 03, 2023

Routine Maintenace. Adjusted my appointment on short notice and got me out the door in less than an hour. Kept informed of the statis of my vehicle. More

by BVSTEPHENSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danielle Stewart
Report | Print
Sep 06, 2023 -

Shottenkirk Fort Madison responded

BVSTEPHENSON, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Fort Madison in the future!

September 02, 2023

I give Danielle 5 GOLD STARS and she is a keeper thank you for all your help! More

by Big Broker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sue who drove me home!
Report | Print
Sep 06, 2023 -

Shottenkirk Fort Madison responded

Big Broker, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Fort Madison in the future!

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