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Shottenkirk Honda Decatur - Service Center

Decatur, AL

4.9
267 Reviews

267 Reviews of Shottenkirk Honda Decatur - Service Center

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July 01, 2025

Great service. Needed oil change. Checked in at approximately 9 am. No appointment and dealership was busy. Told person who checked me in I was in no hurry and woul More

by delashawg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Talon Cockrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Morris
5.0
This rating includes all reviews, with more weight given to recent reviews.
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July 01, 2025

Our family has been coming to Honda of Decatur for years! We love the service department! More

by leatkins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Talon Cockrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Marco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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July 01, 2025

Talon was wonderful, I couldn’t have ask for better service from him, I will surely recommend him!!! More

by marymoore372
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Talon Cockrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 26, 2025

Service staff listened to my issue, then spent a lot of time and effort to find the cause of the problem. Kept me informed throughout the process. Great people to work with! More

by jdcberryman
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Morris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Marco
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Jun 27, 2025 -

Shottenkirk Honda Decatur responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

June 26, 2025

Called week before to get appointment didn’t talk to human!left message never got call or text back about a appointment! Strove to dealership week later and got service! Not happy with appointment syste More

by Rboolat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Morris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 27, 2025 -

Shottenkirk Honda Decatur responded

Hi, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Honda Decatur

June 24, 2025

We were very pleased with the service we received! The service manager that assisted us was very professional and helpful! More

by Chaynes45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Morris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 25, 2025 -

Shottenkirk Honda Decatur responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Honda Decatur. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

June 23, 2025

I’ve been going to this dealership since they bought Decatur Honda. I continue to receive excellent service as for the many years I’ve been going here. OUTSTANDING. Never have I had a problem. More

by Bwchunn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Talon Cockrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Morris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 24, 2025 -

Shottenkirk Honda Decatur responded

Hi, thank you for the fantastic review! We truly appreciate your kind words and are very happy to hear we could provide a great experience for you. Have a wonderful day and look forward to seeing you again at Shottenkirk Honda Decatur!

June 22, 2025

Good quality service, completed on time. Vehicle was returned clean and undamaged. Will use again. More

by Stevenljordanlpc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan Hamilton
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 28, 2025 -

Shottenkirk Honda Decatur responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

June 19, 2025

Ethan the Service Rep that I dealt with did an excellent job during the time my car was in for repair. He kept me informed and updated throughout the process. More

by lindseygene69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 20, 2025 -

Shottenkirk Honda Decatur responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Honda Decatur. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

June 18, 2025

Ethan Hamilton in the service department does a great job. Please recognize him for his customer service and as an outstanding employee. More

by Ryan Shores
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasten Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Morris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chip Cobb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I do not know all of their names, but the shuttle service drivers are always great.
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Jun 20, 2025 -

Shottenkirk Honda Decatur responded

Ryan, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Honda Decatur. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

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