Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Shottenkirk Honda Decatur - Service Center

Decatur, AL

4.9
134 Reviews
Call Service Center (256) 355-3636

134 Reviews of Shottenkirk Honda Decatur - Service Center

Sort by
September 28, 2023

Fast service. Nice waiting area. Car wash. Convenient location. Friendly employees. Clean restroom. Snacks available. More

by SC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mary Akins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ethan Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Valerie Jimenez
Report | Print
Sep 29, 2023 -

Shottenkirk Honda Decatur responded

Hi, thank you for the fantastic review! We truly appreciate your kind words and are very happy to hear we could provide a great experience for you. Have a wonderful day and look forward to seeing you again at Shottenkirk Honda Decatur!

Helpful
September 25, 2023

Great experience but please give your employees a break with the pressure of performing and monitoring the quality. I could tell they are doing the best they can and are good at their jobs and very friend More

by BAMALEIGH123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 26, 2023 -

Shottenkirk Honda Decatur responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Honda Decatur in the future!

Helpful
September 25, 2023

Service was ok overall but took longer than normal to complete paperwork for an oil change. Car wash was broken so I will have to return another day for wash. Friendly service employees. Clean waiting r More

by KRC1400
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan Hamilton
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 26, 2023 -

Shottenkirk Honda Decatur responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Honda Decatur in the future!

Helpful
September 24, 2023

I thought the cost for simple battery corrosion treatment to be $30+ was over the top. I had a 9:00 am appointment, but they didn’t finish with my car until 10:45 am! I asked for a courtesy car wash that I d More

by JOHN.ROGERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorry, but I don’t remember his name.
Report | Print
Sep 26, 2023 -

Shottenkirk Honda Decatur responded

JOHN.ROGERS, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Honda Decatur

Helpful
September 23, 2023

need more customer parking for added convenience of people needing a place to park and look at new cars More

by CJWHITE1965
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 03, 2023 -

Shottenkirk Honda Decatur responded

CJWHITE196, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Honda Decatur

Helpful
September 21, 2023

Ethan and crew done an outstanding job on my vehicle yesterday. I give them all 5s! More

by RILEYDK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 21, 2023 -

Shottenkirk Honda Decatur responded

RILEYDK, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Honda Decatur. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

Helpful
September 17, 2023

Overall service experience was great! Little wait time & everyone was very nice. Made it quick & easy! More

by JANAFROST25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Make, don’t remember name
Report | Print
Sep 17, 2023 -

Shottenkirk Honda Decatur responded

JANAFROST25, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

Helpful
September 16, 2023

They are doing better than when they first took over from Jerry Damson Honda. I hope this trend continues. More

by JOHN.ROGERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mary Akins
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ethan Hamilton
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Morgan
Report | Print
Sep 17, 2023 -

Shottenkirk Honda Decatur responded

JOHN.ROGERS, thank you for sharing your experience with us. We appreciate your feedback!

Helpful
September 15, 2023

Timely and efficient, clean and helpful. No complaints with the service or personnel. Will use again. More

by EDNEYLD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mary Akins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ethan Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Valerie Jimenez
Report | Print
Helpful
September 14, 2023

I was it great visit. My was a very great price. I a very please with the job! Looks great! More

by CAROLYNEDANCY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 15, 2023 -

Shottenkirk Honda Decatur responded

CAROLYNEDANCY, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Honda Decatur!

Helpful
1
...
11
12
13
14