Shottenkirk Honda of Cartersville

I can't give a good rating until my car is fixed. I ask them to check the hose the window washer fluid comes out on the driver side. The tech broke the piece on the passenger's side of the window an I ask them to check the hose the window washer fluid comes out on the driver side. The tech broke the piece on the passenger's side of the window and one of the tabs to hold it in place. The tech did not even put the tabs back on the driver's side. More

Keri and the staff members ALWAYS treat me like a Queen every time I visit the dealership. I won’t take my car to anyone else because I know it’s in the BEST hands. I hardly even recognize my car with the every time I visit the dealership. I won’t take my car to anyone else because I know it’s in the BEST hands. I hardly even recognize my car with the great detail job they do. Thanks a lot guys, you have my vote. More

My experience with Chris has been top notch EVERY time my car has needed repairs. His communication skills are excellent and he makes sure I understand the problem, what is needed to fix it, and how long it car has needed repairs. His communication skills are excellent and he makes sure I understand the problem, what is needed to fix it, and how long it will take. If something happens and he can’t meet that timeframe, he makes sure to call with an update and reset expectations. Chris connects well with his customers and I always “feel” taken care of. More

Excellent service and personnel. Timely work done by very friendly staff. I will definitely go back again. Timely work done by very friendly staff. I will definitely go back again. More

This is the best dealership! We prefer this over any of the others. The service is always efficient and everyone is friendly! Highly recommend! We prefer this over any of the others. The service is always efficient and everyone is friendly! Highly recommend! More

Excellent service. Greeted at arriva by Angiel. Kept informed of progress on my service. All work done on time and well done. Greeted at arriva by Angiel. Kept informed of progress on my service. All work done on time and well done. More

Everyone is always so pleasant and I appreciate how they care. Thank you so much care. Thank you so much More

This is the first time ever stopping at the dealership and I could tell they really care about their customer. and I could tell they really care about their customer. More

Great team at Shottenkiek! Great service. Always satisfied. Friendly people and make you feel welcome. Great service. Always satisfied. Friendly people and make you feel welcome. More

after traveling 17 miles to get my oil changed. i found the next day oil all over my garage floor. after waiting an hour and a half the first visit for my oil to be changed. i was not in the mood o i found the next day oil all over my garage floor. after waiting an hour and a half the first visit for my oil to be changed. i was not in the mood or had the ability due to work to drive all the way back to Cartersville to wait again for them to fix the leaking problem. i ended up taking my car to a local service center to fix their mistake. I emailed Tyler Bone with an attached picture, but I have never received a return message from him weeks later. i have been a loyal customer of Shottenkirk Honda for the last 5+ years after purchasing my car from them. Even my husband bought a truck from them several years ago, but he chooses to have his truck worked on locally. to make things worse. i have been trying for those 5+ years to have my e-mail, customer information changed in their system to correctly communicate with me not my husband about upcoming service needs or sales promotions. i have had enough aggravation dealing with this dealership and plan on purchasing my next Honda, which will be in the next 6 months from another dealership. i feel they do not value my business. More