Brittany Lewis

Please avoid as this place is a scam! When I arrived they randomly asked me if I had to use any math skills for my job. I said no not really. Thought that was a very weird first question When I arrived they randomly asked me if I had to use any math skills for my job. I said no not really. Thought that was a very weird first question to ask me. I wanted to purchase a 2026 Honda Passport. The sales person said that there was a model car that is technically used and is an option for me to get the car for cheaper but I would have to wait about a month to be able to get the car. They then showed me some new passports. We then worked out a deal for each car we looked at which was 3 in total (all same car, different colors). After negotiating with the dealership, they agreed to give me a pretty big discount on the price. Like $10k off for one of the cars. This is where things get very sketchy… when they came back with the pricing sheets, they had the discounts we agreed to in the line items, but when you looked at the total sales price, the discounts were not applied. So essentially what they were doing, was agreeing to a price verbally, then trying to get me to sign a price completely different than what was discussed. But they tried to hide it by including the discounts, but not in the total at the bottom of the sheet. All 3 cars had the same issue with the discount not being reflected. When I called them out to correct it, they agreed that it was incorrect but then advised that they can’t give me the discount that we agreed to just a few minutes ago? It all seemed to extremely sketchy to me. First asked me if I had to use math skills for my role, then proceeds to give me an offer where I have to use math skills to call them out on their error, then they won’t give me the price we agreed to verbally. That 100% is a scam that didn’t go the way they had hoped. Otherwise they would have honored the rate we agreed to right? Idk, but other dealerships that I shared my experience with advised that I should report this dealership for bad business. I’m not sure if what they did is even legal? Even considering messaging Honda about this as my experiences at other Honda dealerships are great. This is the first and only time I’ve gone to a dealership and felt like I was being scammed. Not given a bad deal, but straight up misled and scammed. Their manager came running out to my car to try and make it right, but literally offered me nothing and blamed it on the “new computer system” that just so happened to be installed that day… it can’t be a computer error if we agree to a price but you print out a higher price and refuse to honor the price that was discussed. That is a human error, and if you fail to honor what was discussed, with your incorrect totals, then that’s a scam! Like there is no way to say otherwise right? More

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The Best! Always fair timely and willing to accommodate my needs by going the extra they epitomize what customer service is all about…..this is the only place Always fair timely and willing to accommodate my needs by going the extra they epitomize what customer service is all about…..this is the only place I take my vehicle for Amy service More

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I’ve been doing business with this dealership for years, even though I don’t drive a Honda. I’ve found Shottenkirk Honda of Cartersville, Georgia to be more courteous, faster, and more attentive to my need even though I don’t drive a Honda. I’ve found Shottenkirk Honda of Cartersville, Georgia to be more courteous, faster, and more attentive to my needs than any other dealership in the area. Ginger and the entire service department always treat me like a valued customer, even though I didn’t purchase my vehicle from them. That says a lot. I drive a Chrysler product, but I bring it here for service because I don’t trust anyone else to work on my vehicle. I know they’ll do the job right every time. If I could leave 10 stars… I would! More

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The Best Dealer I have ever worked with…. .they appreciate the customer and will do everything to ensure the customer drives out satisfied and smiling and then knowing the customer will return .they appreciate the customer and will do everything to ensure the customer drives out satisfied and smiling and then knowing the customer will returned because of a very satisfied experience More

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Travis Abston our salesman was excellent! Courteous, knowledgeable and patient! We will be back! Thanks! Courteous, knowledgeable and patient! We will be back! Thanks! More

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This is my third time buying a car from here. Great experience each time. Terry was the best person to work with and I knew he was in my corner the whole time. I know I’ll be back for the fourth Great experience each time. Terry was the best person to work with and I knew he was in my corner the whole time. I know I’ll be back for the fourth time! More

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This is the second car I've purchased from Shottenkirk Honda and once again, I am blown away by my experience. I was treated with respect, kindness and above and beyond salesmanship. The entire team worke Honda and once again, I am blown away by my experience. I was treated with respect, kindness and above and beyond salesmanship. The entire team worked very hard to get me a deal I was comfortable with and in the exact car I came to buy. Everette Hall has sold me two cars now, and I hope to buy a third from him. Michael Welch was so kind and explained all of the financing and warranties to me flawlessly, there was no confusion on anything. The team at Shottenkirk Cartersville are truly "The Dream Team"! I've recommended them to every one I know that may be looking to purchase a vehicle. Thank you again for everything. I'll see you in two years when I'm ready to trade in for a new Honda! More

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Thank you so much for fixing my car and taking good care of me in my time of need when my transmission broke down and no other dealership was not able to help me and give me a quote instantly like Shottenki of me in my time of need when my transmission broke down and no other dealership was not able to help me and give me a quote instantly like Shottenkirk Honda of Cartersville. I have called the one in Rome, and I received a reply two days later. Whereas, the one in Cartersville, received instant attention and help. More

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Everyone has been extremely respectful and courteous. Billy worked with us and was very professional. We feel that we got a decent deal on our new Passport and have had great service in the past with our Billy worked with us and was very professional. We feel that we got a decent deal on our new Passport and have had great service in the past with our CRV which we traded in....dealership is only as good as the service department and I have always received excellent service from Ginger and others. Thank you for your efforts in striving for excellence and for stressing the importance of excellence, integrity, respect, dignity, and civility from your people. More

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I went to the dealership with a list and I was not disappointed. Brittany was wonderful, and Nick went through all of my options and helped me choose the car of my choice. A wonderful experience! I wa disappointed. Brittany was wonderful, and Nick went through all of my options and helped me choose the car of my choice. A wonderful experience! I walked away feeling that I got more while spending less. I highly recommend Shottenkirk of Honda. More

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