Shottenkirk Honda of Cartersville

This is the beat experience I've had purchasing a vehicle. Vergie was very professional and personable. Great salesperson. Also Jorge Ortiz was amazing. Thank You 😊 vehicle. Vergie was very professional and personable. Great salesperson. Also Jorge Ortiz was amazing. Thank You 😊 More

Hannah Jones did a great job helping me with my new 2021 Passport. She was very specific when going over the car with me and making sure I understood everything in knowing the car well. Passport. She was very specific when going over the car with me and making sure I understood everything in knowing the car well. More

Why bother letting customers schedule and appointment when they have to wait 2 hours once they get there. Kind of defeats the entire purpose of having an appointment. when they have to wait 2 hours once they get there. Kind of defeats the entire purpose of having an appointment. More

Always a pleasure to work with the Team at Shottenkirk. No pressure, straight shooting. Going on 10 years now and will keep coming back! No pressure, straight shooting. Going on 10 years now and will keep coming back! More

People were nice but not honest. Even the lady in service was rude. Would not replace the bad battery they had in the vehicle. was rude. Would not replace the bad battery they had in the vehicle. More

I scheduled an appt. for my car to be serviced. I explained to the technician that I was driving out of town for the Thanksgiving Holidays and wanted to make sure that everything was okay. He looked explained to the technician that I was driving out of town for the Thanksgiving Holidays and wanted to make sure that everything was okay. He looked at my auto records and shared that I was only due for an oil change and tire rotation. I told him that a tire rotation was not necessary as I just had my tires rotated. He said that they would change the oil and look everything over and make sure everything was okay and would let me know if anything needed to be done besides the oil change. I agreed. When I was checking out, I noticed on the paperwork that two red boxes were checked to indicate that the air filter and cabin filter needed immediate attention. I inquired about this because I was under the impression that the service technician was going to let me know if anything besides an oil change was needed. It was suggested that I just go and purchase the filters somewhere else and was told that the air filter sat on top of my engine and that the cabin filter was located behind the glove box. When I got home, I asked my husband to go get the filters from O'Reilly Auto Parks. He made the purchase and installed the filters. I am disappointed that the service department didn't follow-up and at least let me know about the filters needing replaced while the car was back in the shop or to at least offer to replace the filters before I left. I think this was just poor customer service. More

Shottenkirk Honda of Cartersville is the only place I bring my Accord for service. John is an outstanding member of the service department, and I look forward to his hospitality and professionalism when bring my Accord for service. John is an outstanding member of the service department, and I look forward to his hospitality and professionalism when I call or come in. He goes above and beyond to be accommodating and I sincerely appreciate that. Thank you for the awesome customer service experience you deliver John. More

Tommy Malone is the best, he knew exactly what he was talking about! He very helpful and extremely patient! All of our needs were meet with no pressure to purchase. Tommy helped us become proud owners of talking about! He very helpful and extremely patient! All of our needs were meet with no pressure to purchase. Tommy helped us become proud owners of new Odyssey. More

Great Service Team. Fast, friendly and knowledgable!! Will return to Shottenkirk every time. Thank you for being a leader in the industry!! Will return to Shottenkirk every time. Thank you for being a leader in the industry!! More

Great customer service, everyone was friendly and very attentive to my needs. I will definitely use them again on my next car purchase or any service work that might need to be done. attentive to my needs. I will definitely use them again on my next car purchase or any service work that might need to be done. More