Shottenkirk Honda of Cartersville - Service Center

Jordan was wonderful in keeping me informed of my cars service status. There was an issue the following day whereas Jordan again was kind and patient with the situation and continued to keep me well infor service status. There was an issue the following day whereas Jordan again was kind and patient with the situation and continued to keep me well informed of progress. More

Was very Kind and Courteous. The waiting area was very clean and comfortable. Thank You! The waiting area was very clean and comfortable. Thank You! More

An appointment was made to have a recall repaired. Upon arrival, I was told they are not sure when they could repair it. Once the repair was made, the radio will not work. After waiting at the dealers Upon arrival, I was told they are not sure when they could repair it. Once the repair was made, the radio will not work. After waiting at the dealership for FIVE and a HALF hours, I had to finally insist for a loaner car to go home. When i got my belongings out of the car, no one was working on it. More

Ginger in Service Dept was fantastic on communicating progress. 5star service from Ginger and mechanics progress. 5star service from Ginger and mechanics More

John has been my Service Advisor for three years now and I must say his expertise, professionalism and people person skills is unmatched and as a result it is pleasure doing business with you all. I must say his expertise, professionalism and people person skills is unmatched and as a result it is pleasure doing business with you all. More

Was told my recall repair would take 2-1/2 to 3 hours. At past 4 hours finally someone told me they were having issues and would get back to me. At 5 -1/2 hours at the dealership waiting, I took it upon At past 4 hours finally someone told me they were having issues and would get back to me. At 5 -1/2 hours at the dealership waiting, I took it upon myself to ask for an update. At this point I had been there from 10 am until 3:30. Not once did anyone inquire if I might need anything, might want a courtesy car to go home or even grab something to eat. I had to ask for a courtesy car because they messed up my radio during the recall repair. The courtesy car? Filthy! While I waited I heard many others there offered other repairs and it seemed to me making money off those customers was a priority over my recall repair. This dealership can do better. A very low level of customer service. More

Ginger Chapman was the customer service rep. She is courteous and professional. Texts were answered promptly. My bill was explained clearly then I was escorted to my car. She is courteous and professional. Texts were answered promptly. My bill was explained clearly then I was escorted to my car. More

They scratch my tinted window and never called to fix check up and say how they would fix it check up and say how they would fix it More

My service was great. Very timely. Nice and friendly employees. Great service at a fair price. Not pushy about doing extra things. Very timely. Nice and friendly employees. Great service at a fair price. Not pushy about doing extra things. More

This visit Stressed me out, just get to a oil changed and be stressed out be stressed out More