Shottenkirk Honda of Cartersville - Service Center

My Husband and myself ended up having both of our cars having issues at the same time. Since we were heading out of state that increased stress levels through the roof. Angie Angell was absolutely amazi having issues at the same time. Since we were heading out of state that increased stress levels through the roof. Angie Angell was absolutely amazing in dealing with us on both issues. We have never had a bad experience here. We have been having our Honda’s serviced here for over 15 years! Always happy. More

Service department was amazing! Angie was very informational and helpful. Service work was done in a timely manner. Thank you very much. Angie was very informational and helpful. Service work was done in a timely manner. Thank you very much. More

Angie was exceptional and advised what services were done and needed would definitely recommend her and needed would definitely recommend her More

Pleasant experience. They always do good work. It’s nice to know that I am taken care of: They always do good work. It’s nice to know that I am taken care of: More

Ginger explained my options and provided precise answers for my questions. Work was completed in a timely manner. for my questions. Work was completed in a timely manner. More

Our salesman, Gavin, always treats us great and that’s why we keep coming back. why we keep coming back. More

Worked very quickly on a holiday week. Very kind and explained work done very well. Thank you very much! Very kind and explained work done very well. Thank you very much! More

Made an appointment on line and arrived 15 min prior. Had to wait about 10 min. before a service writer walked up to me. The writer informed me that my service would take about one and one half hours. I Had to wait about 10 min. before a service writer walked up to me. The writer informed me that my service would take about one and one half hours. I asked why since I had booked an appointment for an "Express Oil Change". I had noted on the online service request that this was the 1st service after delivery and repeated this to the writer. I was pleasantly surprised when the writer can an got me after about 45 minutes. After going thru the results of the multipoint inspection she then told me it would be $60 and some odd cents. I pointed out that I had two free services due from the sale and again this was the first. After consulting additional files she voided the amount. As a note I was not asked if I wanted a wash nor was one performed. I understand in all fairness if this was not performed to decrease service time, but please inform me. This was a sales point when I bought the car, that Shottenkirk has a wash rack at the dealership and would clean the vehicle after each service. Overall 4 out of 5, writer was pleasant and apologetic. We'll see how the next one goes. More

I’m very confident in the major engine overhaul was needed and performed accurately. It’s a lot of money that is spent on quality repairs which come from personal recommendations rather than revenue mo needed and performed accurately. It’s a lot of money that is spent on quality repairs which come from personal recommendations rather than revenue motivated More

The staff at the dealership was great! Check-in and check-out went very smoothly and everyone was pleasant to work with. Check-in and check-out went very smoothly and everyone was pleasant to work with. More