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Shottenkirk Honda of Cartersville - Service Center

Cartersville, GA

4.7
4,135 Reviews

4,135 Reviews of Shottenkirk Honda of Cartersville - Service Center

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November 29, 2022

I had a serious problem that was quickly identified as transmission failure. They identified a recall that replaced the damaged transmission with a new one. Very pleased with treatment and results. More

by RLMUSMC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angie Angell, Damien Brooks
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Nov 30, 2022 -

Shottenkirk Honda of Cartersville responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Shottenkirk Honda of Cartersville, we look forward to having you as a valued customer for many years to come!

November 29, 2022

You Kids are generally good but hopefully the next visit will be better. If not then I may have to go elsewhere. More

by WFCOSTAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Lewis
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Nov 30, 2022 -

Shottenkirk Honda of Cartersville responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

Nov 30, 2022 -

WFCOSTAN responded

We really love your dealership and we kind of figure since it was Black Friday might have made a difference. But…simple things like smudges on the window and door handle are something you should clean if you made the mess. Not sure if you disconnected the battery or what but everything in the computer had to be rebooted. If you check the settings prior to disconnecting the battery or whatever was done that will allow you to reboot the car back to how it was. I haven’t experienced that before. Either way you know it needs to be done so please do it and not leave it for the customer. Again…we love bringing the car to you folks and we are really not trying to complain but when you ask for an appraisal of work…well then we have to be honest. Sincerely, William Costan 916-768-4534

November 29, 2022

The service department was very helpful about getting my car repaired and back on the road. More

by DARLENE.BATEMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Waters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Damien Brooks
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Nov 30, 2022 -

Shottenkirk Honda of Cartersville responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Darlene, and we look forward to working with you again.

November 29, 2022

Dealership has always done well by me. Friendly and efficient. Ron took good care of me on my last visit More

by TRIPP2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron
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Nov 30, 2022 -

Shottenkirk Honda of Cartersville responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

November 29, 2022

Had a problem with my battery that morning. Got it started by jumping it off and took it straight to Honda of Cartersville. John did a more in depth cell check on my battery which did fail fo More

by CINDYBrown14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John in Service
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Nov 30, 2022 -

Shottenkirk Honda of Cartersville responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Cindy, and we are thrilled that you found your experience with us here at Shottenkirk Honda of Cartersville to be a positive one. Please don't hesitate to reach out if you need anything else.

November 25, 2022

Service team was punctual and communicative and provided me vital information for My automobile maintenance More

by Catrina0527
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angie Angell
Report | Print
Nov 27, 2022 -

Shottenkirk Honda of Cartersville responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, Catrina, please let us know.

November 25, 2022

Everyone was very nice, especially Angie, and my Honda Civic looked amazing after they finished putting the HPD package on it! More

by jkathgabrielle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angie Angell
Report | Print
Nov 27, 2022 -

Shottenkirk Honda of Cartersville responded

Thank you for choosing Shottenkirk Honda of Cartersville. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

November 25, 2022

Came in for an oil change and the service department was great! Was in and out in great time. Thank you! More

by Lauren Hether
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Heaton
Report | Print
Nov 27, 2022 -

Shottenkirk Honda of Cartersville responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Lauren, and we look forward to working with you again.

November 24, 2022

Jordan was amazing and very empathetic to my situation. Excellent customer service overall. Would recommend to everyone More

by JPIZZ57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Waters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 27, 2022 -

Shottenkirk Honda of Cartersville responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

November 23, 2022

Attentive and professional staff, fast and fair $ service, coffee and wifi available. I will recommend this place to all Honda owners. More

by LRISCHMANN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angie Angell
Report | Print
Nov 25, 2022 -

Shottenkirk Honda of Cartersville responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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