Shottenkirk Honda of Cartersville - Service Center

I like this dealerships service department. They offer Quick and easy reservations, friendly customer service, quick service and quality work They offer Quick and easy reservations, friendly customer service, quick service and quality work More

I have been very pleased with Shottenkirk Service dept. Yesterday’s service was slower than I had expected Yesterday’s service was slower than I had expected More

I had called and made an appointment to have my oil changed. I was asked if Saturday ( July 7th) at 2:30 was okay. I said “sure that would be fine”. When I got to the dealership , parked my car at changed. I was asked if Saturday ( July 7th) at 2:30 was okay. I said “sure that would be fine”. When I got to the dealership , parked my car at the service department and walked inside. A lady approached and asked me how could I be helped. I told her I was here for for an oil change. The lady looked at her watch and stated “ we’re about to close”. I was confused and I stated I had made an appointment and was told to here at 2:30. I Then thought I had made a mistake. I asked her to check on the computer to see if my appointment was today. She looked it up and stated. “ yes.. I see it... and you must have spoken to .... ( I can’t remember the guys name, johnathan. Henry.). She sighed. I then said... I just called to make the appointment and I was offered to come in at 2:30. It was as if I was suppose to know who this person was who scheduled the appointment and I sneaked it in right before closing time. I was made to feel as if if I were a last minute burden to take care of so they could close up for the day. I don’t think I’m going back anymore. This is the second bad visit I’ve had at this dealership. The other time I was left to wait 2 hours so my tire sensor could be looked at. I was forgotten. A gentlemen apologized and had a tech look at my car. Within 2 minutes it was fixed. I had waited an extremely long time, forgotten about and what only took under 2 minutes to fix.. took 2 hours of waiting. More

John was very professional and patient. He answered all of our questions to our satisfaction. He answered all of our questions to our satisfaction. More

Every body here is so considerate and helpful, and the whole staff works with you, it’s always a great turn out when I take my car here! whole staff works with you, it’s always a great turn out when I take my car here! More

I like the attention and friendly service as well as the security that it offers in maintenance. security that it offers in maintenance. More

The most professional dealership I have ever dealt with. Always friendly and I appreciate that they check in with you to insure you know the status of your vehicle Always friendly and I appreciate that they check in with you to insure you know the status of your vehicle More

Even though there was a problem or two (primarily because another warranty service provider was involved), I felt I was the center of an effort to get my car fixed right. I appreciate that. another warranty service provider was involved), I felt I was the center of an effort to get my car fixed right. I appreciate that. More

Angie was outstanding. She went above and beyond our expectations. Her and your mechanics were able to figure out what was wrong with my CRV within a short period of time. She went above and beyond our expectations. Her and your mechanics were able to figure out what was wrong with my CRV within a short period of time. More

Fixed my AC and made it convenient for me by providing a loaner vehicle so I could still get to work! loaner vehicle so I could still get to work! More