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Shottenkirk Honda of Cartersville - Service Center

Cartersville, GA

4.7
4,101 Reviews

4,101 Reviews of Shottenkirk Honda of Cartersville - Service Center

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June 26, 2024

Two issues - length of wait. Almost 3 hrs for an oil change and tire rotation and balance. Low tire alert came on after I started home. I had to turn around and go back. More

by CAROL.MCBRIDE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry Ford
Report | Print
Jun 26, 2024 -

Shottenkirk Honda of Cartersville responded

Thank you, Carol, for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. We are glad our team was able to ultimately make this situation right.

June 22, 2024

Ginger Chapman was my Service Advisor. She listened to me and informed the service department of my situation. She was courteous and professional. More

by RALEIGH0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ginger Chapman
Report | Print
Jun 24, 2024 -

Shottenkirk Honda of Cartersville responded

Thanks for sharing your thoughts about your experience with Ginger here at Shottenkirk Honda of Cartersville. We appreciate your business and hope to see you again soon!

June 20, 2024

Jordan was very courteous and very knowledgeable. She was helpful to answer all my questions. More

by JIMBRINK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Waters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 21, 2024 -

Shottenkirk Honda of Cartersville responded

Thank you, Jim! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Shottenkirk Honda of Cartersville!

June 19, 2024

Very nice staffs and communicative. I highly recommend people who look for a great service More

by LEEKE19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Bone
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Waters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emily Lewis, Angie Angell
Report | Print
Jun 20, 2024 -

Shottenkirk Honda of Cartersville responded

Thank you for choosing Shottenkirk Honda of Cartersville. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

June 19, 2024

Fast and friendly service. Kevin and Ritchie are awesome! Never feel pressured when I go in for service. More

by LISADWOLFF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin and Ritchie
Report | Print
Jun 20, 2024 -

Shottenkirk Honda of Cartersville responded

Thank you for the kind words for our service department, Lisa! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

June 18, 2024

All of the advisors at this dealership are personable, educated, and friendly. It’s a pleasure seeing all generations make personal connections with their customers at Shottenkirk Cartersville! More

by Anon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Bone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Waters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ginger, Kevin, Richie, Terry, and John
Report | Print
Jun 19, 2024 -

Shottenkirk Honda of Cartersville responded

Anon, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Shottenkirk Honda of Cartersville.

June 18, 2024

Came in for oil change, tire rotate and inspection. Done in time promised. Recommended service and provided detailed explanation. More

by CHRISM924
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry Ford
Report | Print
Jun 19, 2024 -

Shottenkirk Honda of Cartersville responded

Chris, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Shottenkirk Honda of Cartersville.

June 18, 2024

Great work, they did a great job on my brakes. Thanks so very much.good More

by GDTHOMAS24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Bone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnathan Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Waters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Logan Quijano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emily Lewis, Angie Angell, Drew Suslavich, Terry Ford, Liz Vrooman, Ethan McElrath
Report | Print
Jun 18, 2024 -

Shottenkirk Honda of Cartersville responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Shottenkirk Honda of Cartersville.

June 17, 2024

They are very transparent, super nice and are always willing to help and answer questions. More

by TIFFANYNGO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Waters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angie Angell, Terry Ford
Report | Print
Jun 18, 2024 -

Shottenkirk Honda of Cartersville responded

Thanks, Tiffany, for sharing about your experience with Shottenkirk Honda of Cartersville. We appreciate your business and hope to see you again soon!

June 16, 2024

Ginger goes above and beyond during my service appointments and she keeps me very informed ! More

by CNWC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ginger
Report | Print
Jun 17, 2024 -

Shottenkirk Honda of Cartersville responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Shottenkirk Honda of Cartersville.

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