Shottenkirk Honda of Cartersville - Service Center

brought my car in twice now for same problem and it still isn't working, the senor in front of cr doesnt work i can drive up slo to objects and nothing happens doesnt say brake or anything isn't working, the senor in front of cr doesnt work i can drive up slo to objects and nothing happens doesnt say brake or anything More

Not my best experience here for service. No one to help when I walked in and rep didn’t check to see what maintenance my car needed as they typically do. Instead he ask me what I needed and said it would b when I walked in and rep didn’t check to see what maintenance my car needed as they typically do. Instead he ask me what I needed and said it would be about an hour wait. Didn’t even pull me up in system to verify my information. Come to find out my vehicle needed a transmission fluid change however this was never mentioned. In fact I ask when it would be due after getting my key back and was told 60k miles however on the paperwork they gave me from my visit it said I declined the 45k mile transmission services which is a lie as this was never brought to my attention. This will now require a separate visit to have completed prior to my next oil change and at 6 months pregnant this is very inconvenient. I feel as if he had checked my vehicle at the start of the service and discussed with me this could have been avoided instead of just notating I declined service. Not my idea of good customer service or having my vehicles best interest in mind. I drive 30 minutes out of the way to this dealership for service instead of one 5 minutes from where I work so this is quite disappointing. More

When above to help with a situation . Thank you Angie and Fred for working out a problem for me. It worked great. and problem was resolved with further incident. and Fred for working out a problem for me. It worked great. and problem was resolved with further incident. More

Once the parts were in the mechanic installed them perfectly. The detailing was nice too. Friendly service and I was out in no time. (That the cost was covered probably made me feel better about it al perfectly. The detailing was nice too. Friendly service and I was out in no time. (That the cost was covered probably made me feel better about it all.) More

Great service. Welcome with a smile. Will return again. The waiting room needed to be more space out and place for hand sanitizer. Paying area is close need be 6 feet apart. The waiting room needed to be more space out and place for hand sanitizer. Paying area is close need be 6 feet apart. More

Really nice place and easy to service and easy to buy new car and Understand your problem Clean place and quiet friendly and feel like your family car and Understand your problem Clean place and quiet friendly and feel like your family More

I am very happy with the service I received. Manny was great to work with. My new fob works great and I am glad I have a 2nd one now. A minimum 25 word comment requirement is stupid in my opinion. great to work with. My new fob works great and I am glad I have a 2nd one now. A minimum 25 word comment requirement is stupid in my opinion. More

Over the years we have used this dealership to purchase and service several vehicles. We believe that what truly sets this dealership apart from others is the wonderful staff. Angie Angell (service), Bob C and service several vehicles. We believe that what truly sets this dealership apart from others is the wonderful staff. Angie Angell (service), Bob Corley (sales) as well as the lady at reception (sales) all truly deserve an excellent rating. These individuals exemplify the meaning of building customer relationships into friendships and this definitely factors into our decision making when it comes to where to purchase and service our honda vehicles. More

Nick was very professional and provided excellent service. Received my car back quickly and the process was easy. Great job by Shottenkirk service department and Nick. service. Received my car back quickly and the process was easy. Great job by Shottenkirk service department and Nick. More

I am always impressed with Shottenkirk Honda! Everyone there is professional, efficient and courteous. Nick in the service department was great! He helped me get checked in and in line quickly and kept me there is professional, efficient and courteous. Nick in the service department was great! He helped me get checked in and in line quickly and kept me updated on the progress of my vehicle's service. I was in and out and on my way quickly. Thanks again Shottenkirk Honda! More