Shottenkirk Honda of Cartersville - Service Center

Honest, they take the time to explain what needs to be done and answers questions. Always a good experience. If they have to keep my car, they provide a loaner. done and answers questions. Always a good experience. If they have to keep my car, they provide a loaner. More

We received a good deal on our new CR-V and the sales department was helpful and cooperative. We did not really deal with the service department and had minimal contact with others so I am not rating tho department was helpful and cooperative. We did not really deal with the service department and had minimal contact with others so I am not rating those areas. More

Tyler Bone is always great to work with along with everyone in the service dept. they’re all super nice! I’ll always use Shottenkirk! everyone in the service dept. they’re all super nice! I’ll always use Shottenkirk! More

Eric Staton was very courteous, kept me informed on status of my car. Service was completed in a timely manner. Clean waiting area and each associate were wearing masks. status of my car. Service was completed in a timely manner. Clean waiting area and each associate were wearing masks. More

I feel very proud that we have a great place here in Cartersville,excellent service the moment you walk in til you get the bill Cartersville,excellent service the moment you walk in til you get the bill More

Nick in Service was Great to work with. Angie, kept having an attitude with me and I told her a number of times (DO NOT GET an ATTITUDE with ME) She was terrible! She lied to me and I also said someth having an attitude with me and I told her a number of times (DO NOT GET an ATTITUDE with ME) She was terrible! She lied to me and I also said something to her about her not telling me the truth. I understand she is one of the managers in Service. She does not need to be over people or be in her position with her attitude. I spoke to Cheryl about my problem. Cheryl was helpful. More

Everything went fine. 2 new tires and alignment. Clean facility. Good location. No pushy up-selling. Would recommend this group to every one. Good people. facility. Good location. No pushy up-selling. Would recommend this group to every one. Good people. More

Waited over 2 hours to have car serviced with basic oil change. Even had an appointment. Also asked to have a paint chip reviewed to find out cost to fix. Auto body repairman was not there, but service adv change. Even had an appointment. Also asked to have a paint chip reviewed to find out cost to fix. Auto body repairman was not there, but service advisor (Eric) stated he would find out next day and call me back. Never heard back from him so I called back two days later. Again, was told he would follow up with auto body repairman and give me a call back. Over 3 weeks later and I have still not heard back. Good customer service when in dealership, but slow. Poor follow-up! More

Service was friendly and everything was explain well. Tyler and the service team has always taking real good care of me. I never have had a complaint. Tyler and the service team has always taking real good care of me. I never have had a complaint. More

I recently had an oil change on my wife's Nissan truck.. The customer service was excellent. The staff was very friendly and helpful. We will be back. The customer service was excellent. The staff was very friendly and helpful. We will be back. More