Shottenkirk Honda of Cartersville - Service Center

Met promptly at service desk. Check-in was quick. Courteous staff. Service was excellent and performed in the quoted time. Printed report on maintenance areas which may require service in the future. Courteous staff. Service was excellent and performed in the quoted time. Printed report on maintenance areas which may require service in the future. This was my first visit to this dealership, but I will most definitely use them for future service issues. More

Excellent service as always ! Angie has been my service writer since 2013 when I bought my first Honda. She always goes above and beyond, is very professional and friendly ! I alw Angie has been my service writer since 2013 when I bought my first Honda. She always goes above and beyond, is very professional and friendly ! I always look forward to talking with her. More

The Service Department at Shottenkirk Honda in Cartersville is top notch. Tyler Bone and his team take excellent care of our vehicles and even more importantly, us. We’ve used used Shottenkirk Cartersville is top notch. Tyler Bone and his team take excellent care of our vehicles and even more importantly, us. We’ve used used Shottenkirk’s service team to keep five Honda’s running well past the 200k mile mark on the odometer for three vehicles, with combined service mileage of over 650,000 miles if we include our latest Honda. I trust Tyler and his team (go Tori too!) to keep us on the road, and wouldn’t trust anyone else. More

The service department needs a major overhaul. ONLY after making phone calls & speaking with the manager did I get what we needed. Not at all customer oriented. after making phone calls & speaking with the manager did I get what we needed. Not at all customer oriented. More

Excellent service, explained the need for filters and the next found in the engine. He gave me suggestions to rid the issue. Thank you for the excellent service. next found in the engine. He gave me suggestions to rid the issue. Thank you for the excellent service. More

Was very easy to make an appointment online. Upon arrival, had a friendly welcome and enjoyed a nice cup of hot tea. Emily was fast and efficient. arrival, had a friendly welcome and enjoyed a nice cup of hot tea. Emily was fast and efficient. More

Express not so express Had a 1045 appointment for a B1 maintenance. Arrived around 1030 and was told it would be an hour and a half to be serviced. At about 1115, went loo Had a 1045 appointment for a B1 maintenance. Arrived around 1030 and was told it would be an hour and a half to be serviced. At about 1115, went looking for the service advisor, I believe her name was Torrie. Apparently she had left for the day, so I asked John to check on the vehicle. Just so happened the car had been done a while and the paperwork was sitting on Torrie's counter. If I had not have gone up and asked, no telling how long I would have been waiting on the vehicle. This is pretty shameful for "Express Service". What's the use of making an appointment if you are not going to observe it and just put the vehicle in line with everyone else. Then to not have backup plans when someone leaves and people are waiting, is pretty unprofessional. More

Have always had a positive experience at your dealership. We totally trust our car care to the technicians and look forward to a continued relationship. We totally trust our car care to the technicians and look forward to a continued relationship. More

Great service and great service advisor, he told me what my vehicle need and what it did not need at this time. Will continue to have my vehicle serviced there .Thank You very much. my vehicle need and what it did not need at this time. Will continue to have my vehicle serviced there .Thank You very much. More

From the sales department to the service department, they treat you like family. It is truly a very different experience than I have had with any other dealership. treat you like family. It is truly a very different experience than I have had with any other dealership. More