Shottenkirk Honda of Cartersville - Service Center

Cat friendly no judgement zone! While on a 1,000 mile road trip to move cross country my tire pressure light popped on. Being in the industry I stopped at a gas station, checked the While on a 1,000 mile road trip to move cross country my tire pressure light popped on. Being in the industry I stopped at a gas station, checked the pressure and saw a nail. I found the closest Honda dealer and pulled up less than an hour before close. From my advisor, to the shop Forman and technician who worked in my car, they provided excellent, genuine customer service. Allowing me to bring my cat inside while I waited, and got me back in the road safely in less than 30 minutes. Thank you gentleman. It always warms my heart when a Honda Service department shows such excellence. More

Mr.Eric Station Mr. Station, could not have been more polite, kind, friendly, courteous, or helpful. You have a star employee and should be very proud he is working f Mr. Station, could not have been more polite, kind, friendly, courteous, or helpful. You have a star employee and should be very proud he is working for your company. In fact, the cashier, Daron and more of your employees were very friendly. With this said, I will continue to bring the car to your company for repairs. I paid cash when I .purchased my car from you from the showroom. I love it as much today as I did when I purchased it. Sincerely, Donna S. Webb More

Awesome customer service. We were scheduled for an oil change and we were waiting for awhile which didn’t make sense. Eric explained where we were in the process, kept us infor We were scheduled for an oil change and we were waiting for awhile which didn’t make sense. Eric explained where we were in the process, kept us informed. We were able to order a part and find out about a retailer. We took Eric’s recommendation and very happy about the results. More

Great Team, Great Facility, This is the place to buy Professional and Caring dealership. They were so easy and friendly to work with and definitely they don’t use high-pressure sales techniques. Genuine Professional and Caring dealership. They were so easy and friendly to work with and definitely they don’t use high-pressure sales techniques. Genuine people making an honest living selling a great product, Honda. More

Customer Service makes all the difference I bought a civic about 4 years ago and go to get my service done on it as well as my other family vehicles. They know my name, they treat me with a NI I bought a civic about 4 years ago and go to get my service done on it as well as my other family vehicles. They know my name, they treat me with a NICE waiting area with lots of snacks and amenities...even a place I can set up my computer and work while I wait, if it is a bigger service trip. They are amazing. Not something you see all the time. Thank you, Shottenkirk Honda of Cartersville. You treat your customers the old fashioned way with modern amenities, AND you treat your community better than we deserve. More

False advertising Me and daughter both when buy car. Ad state if have job your approved. Told guy from begin credit was best. Want to go ahead run credit first. But Me and daughter both when buy car. Ad state if have job your approved. Told guy from begin credit was best. Want to go ahead run credit first. But no. Then start making offers before they even ran the credit. To come back and tell me no. And my daughter they would approve her but he something that was no close to want she wanted. So neither one walk out with car. Wasted a whole day. More

Shottenkirk HONDA Excellent Experience I was on my way out of town when my oil change light came on stating I had 15 0/0 oil life left so I didn’t want to risk it going to New Jersey and ba I was on my way out of town when my oil change light came on stating I had 15 0/0 oil life left so I didn’t want to risk it going to New Jersey and back. I googled it on my phone got off at the exit and went straight to Shottenkirk HONDA.I am impressed with Shottenkirk HONDA a young man by the name of Spencer greeted me as I was getting out of my vehicle. Spencer was very nice and personable.. The oil change was performed and I had a filter that was dirty replaced and I was on my way in less than an hour. I’ve been taken my 2014 Honda Accord to Ed Voyles ever since I relocated to Georgia in 2015.Sorry Ed Voyles I won’t be coming back prices are cheaper at Shottenkirk and they don’t keep you car hostage for hours. Shottenkirk I am your customer. More

Disreputable service dept. Every time I visit for an oil change, service dept. finds hundreds of dollars of other "needs." Recently, I was told I needed a new front axel seal Every time I visit for an oil change, service dept. finds hundreds of dollars of other "needs." Recently, I was told I needed a new front axel seal and fluids flushed, but I declined and visited a reputable mechanic who could find no axel seal leak at all. Never again will I visit this service dept. More

Not honest and very expensive. I went to the dealership to get a transmission sensor replaced. I'd read from many internet sources that it should be approximately $150- $175, includ I went to the dealership to get a transmission sensor replaced. I'd read from many internet sources that it should be approximately $150- $175, including service. Well, they charged $235. Also, the part wasn't in, so it had to be ordered. They told me that they would call me in two days when it came in to schedule the service. They never called; I had to call 6 days later to schedule the service. Then, after the service, they told me I needed about $1000 of additional service, including new brakes, which they were going to charge $275 for front brakes only! I had everything checked three weeks prior, so I knew this was untrue. It was very disappointing. Additionally, I will never buy a new car there, either. I walked around their lot while waiting 2 hours for my service to be completed. Every new car on their lot has a "dealer installed package" on top of factory options. This increases the price by over $2000 for each car and looking at the package they installed, it should only cost $600 or so. Very dishonest. I guess they jacked all of their prices up on their cars and service to help pay for the new building. One bonus-they were friendly, at least. More

second opinion Took my Honda in for the airbag recall, was told I had a oil leak and severally torn compliance bushing. Prices were unreal went to a garage was told Took my Honda in for the airbag recall, was told I had a oil leak and severally torn compliance bushing. Prices were unreal went to a garage was told they was no oil leak, had the bushing replaced they gave me my old parts there was a little hair line crack in one of them. I will never go to cartersville Honda again. They lied and the service department was unfriendly.. More