Shottenkirk Honda of Cartersville - Service Center

We came in for regular maintenance and Ginger was our service adviser. She told us what needed to be done and helped us select what was needed but didn't tell us that even though we have paid for the coa service adviser. She told us what needed to be done and helped us select what was needed but didn't tell us that even though we have paid for the coating for the interior we have to ask for it every time. We were told that the service department would tell us when that needed to be done and they never have. We dropped the car off at 9:30 am for the 15,000 mile service and it wasn't done till about 3. Good thing we didn't wait at the service department More

The service rendered was done in a timely fashion and shuttle was provided while we waited. shuttle was provided while we waited. More

In and out in less then 45 minutes, cheapest oil change around town these days around town these days More

Jordan is always a pleasure to deal with. She is very helpful and explains things in detail. She is very helpful and explains things in detail. More

I received a recall on my truck, 2017 Honda ridgeline and I talked with Kevin Etters and schedule my appointment with him. He was wonderful to work with. He told me upfront what to expect and he followed thr I talked with Kevin Etters and schedule my appointment with him. He was wonderful to work with. He told me upfront what to expect and he followed through with me all the way. It was a pleasure working with him. I have been at other dealers and it was not a good experience so my plan is if in the future I have any needs I will be returning to shottenkirk and speaking with, Mr. Etters to schedule my appointments. More

Definitely made a bad situation so much better & eased my mind! Service we quick. Thank you! mind! Service we quick. Thank you! More

We have interacted with Jordan on 2 separate occasions. She is an excellent liaison between the service department & ourselves. Her pleasant demeanor gives us a level of ease when we have to be there for She is an excellent liaison between the service department & ourselves. Her pleasant demeanor gives us a level of ease when we have to be there for help on our vehicle. Jordan is definitely a credit to your dealership. More

Had a major tune up done & from checking in the car to all the communication to keep me updated on the progress was outstanding! all the communication to keep me updated on the progress was outstanding! More

Exceptional, Top of the line Customer service. They actually honor appointments. A technician and service bay are reserved for You for Your appointment time. Very Organized and friendly. They tru They actually honor appointments. A technician and service bay are reserved for You for Your appointment time. Very Organized and friendly. They truly appreciate the Customer. More

It's always very clean and there are many places to sit. There is also a coffee and snack area to use. There is also a coffee and snack area to use. More