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Shottenkirk Honda of Cartersville - Service Center

Cartersville, GA

4.7
4,100 Reviews

4,100 Reviews of Shottenkirk Honda of Cartersville - Service Center

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September 04, 2023

Very helpful and made it a very easy experience. She has great customer service and would recommend to anyone More

by DVERSCHAREN2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Waters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2023 -

Shottenkirk Honda of Cartersville responded

We are very happy to hear Jordan provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

September 02, 2023

I received great service. Very happy that Kevin Etters is a member of the service team. More

by RCGDAD47
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Kevin Etters
Sep 04, 2023 -

Shottenkirk Honda of Cartersville responded

Thank you for choosing Shottenkirk Honda of Cartersville. We appreciate the five-star rating for our service department.

September 02, 2023

We followed Kevin Etters to this dealership because we trust his advice. We know he will tell us what needs to be fixed now and what can wait. Service technician who worked on our car was superb. Deale More

by g_hickman9850
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Etters
Sep 04, 2023 -

Shottenkirk Honda of Cartersville responded

Thank you for taking the time to leave us this fantastic five-star review. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Shottenkirk Honda of Cartersville; we look forward to having you as one of our valued customers for many more years to come!

September 02, 2023

I always get outstanding service here! I've been bringing my Odyssey in for the past 6 years. My service advisor, John is very kind and helpful. The service techs are great too! More

by ASHLEYPARKS2017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John (service advisor)
Sep 04, 2023 -

Shottenkirk Honda of Cartersville responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

September 02, 2023

This was an unexpected pleasant experience! A salesman, Gavin Smith, politely greeted my wife and I as we arrived. He was very low pressure helping us to look through their inventory for a vehi More

by GSFREE97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Ortiz, Gavin Smith
Sep 04, 2023 -

Shottenkirk Honda of Cartersville responded

Thank you for taking the time to leave us this fantastic review. It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Shottenkirk Honda of Cartersville; we look forward to having you as one of our valued customers for many more years to come. Congratulations on your new purchase!

September 02, 2023

T h e service was good, but at purchase, we were told our CRV would be washed and cleaned up at each service. We've had 2 services, and no wash. More

by SWEETMOM37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Bone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Drew Suslavich
Sep 05, 2023 -

Shottenkirk Honda of Cartersville responded

Thank you for choosing Shottenkirk Honda of Cartersville. Your feedback and rating mean a lot to us. We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. "

September 02, 2023

Very at tentative. They were willing to go beyond and make service good. They were willing to send a driver to me while I was at work to have my car worked on. I’m happ More

by SHELBYCORDLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brittany Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ginger, john in service , Travis Amos
Sep 05, 2023 -

Shottenkirk Honda of Cartersville responded

Shelby, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Shottenkirk Honda of Cartersville to be a positive one. Please don't hesitate to reach out if you need anything else.

September 01, 2023

Great dealership and very professional. John has always taken care of me and he always has excellent customer service. More

by QUENTINBAILEY05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Waters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2023 -

Shottenkirk Honda of Cartersville responded

Thank you so much for your five-star review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with John here at Shottenkirk Honda of Cartersville to be a positive one. Please don't hesitate to reach out if you need anything else.

August 31, 2023

Every sing time I have come to the service department at Shottenkirk I have been happy with their honesty and kindness. I have and will continue to bring my Pilot and Civic there! More

by JCHANDLER84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin (in Service Dept), Angie Angell
Aug 31, 2023 -

Shottenkirk Honda of Cartersville responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Shottenkirk Honda of Cartersville to be a positive one. Please don't hesitate to reach out if you need anything else.

August 31, 2023

This is by far the best dealership I've ever worked with. Our service tech, John, knows me by name, and always takes great care of us. No pressure, only recommendations. More

by SSARTY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John in Service
Sep 01, 2023 -

Shottenkirk Honda of Cartersville responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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