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Shottenkirk Honda of Cartersville - Service Center

Cartersville, GA

4.7
4,131 Reviews

4,131 Reviews of Shottenkirk Honda of Cartersville - Service Center

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June 26, 2023

Jordan was very professional and courteous and followed up with me for an update due to the wait time as she promised she would. She was very helpful and friendly. More

by MANAGER4
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jordan Waters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 28, 2023 -

Shottenkirk Honda of Cartersville responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Jordan and our team, and we look forward to working with you again.

June 26, 2023

The consultant was very helpful and kept me updated. 15 word rule makes me want to exit More

by JDLEMOND
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Tyler Bone
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 27, 2023 -

Shottenkirk Honda of Cartersville responded

Thanks for sharing your experience with Shottenkirk Honda of Cartersville. Tyler and our team appreciate your business and hope to see you again soon!

June 26, 2023

I always receive great customer service! The popcorn was a nice treat this time!! I appreciate being informed as to the progress of my car! Kevin was most kind and informative of what was ne More

by WVWISE
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Kevin
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Jun 26, 2023 -

Shottenkirk Honda of Cartersville responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team and we look forward to seeing you at {{business_name}} in the future!

June 26, 2023

Angie is the BEST! ! The service and regular updates on progress was phenomenal. Thank you!! More

by BLUESHIRTS94
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jordan Waters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angie Angell
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Jun 27, 2023 -

Shottenkirk Honda of Cartersville responded

Thank you for taking the time to share your feedback with us. Angie and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our service team, and we look forward to working with you again.

June 26, 2023

I wanted to give Angie a hug today. It looks like Pep Boys will be refunding the supposed work they did on my car. Angie was very knowledgeable and caring about my problem. More

by danlath52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angie Angell
Report | Print
Jun 27, 2023 -

Shottenkirk Honda of Cartersville responded

Dan, We are very happy to hear Angie provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

June 26, 2023

Friendly staff and knowledgeable service department… I highly recommend Shottenkirk Honda of Cartersville….Excellent service department.. More

by santiagoandre69
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Angie Angell
Report | Print
Jun 27, 2023 -

Shottenkirk Honda of Cartersville responded

Andre, Thank you for your business and this review. We're happy to hear Angie and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 26, 2023

Good people doing a good job every time that I have been there. Zero anxiety experience. More

by MGASAWAY6
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Angie Angell, Damien Brooks
Report | Print
Jun 27, 2023 -

Shottenkirk Honda of Cartersville responded

It's great to hear that Angie, Damien, and our team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Shottenkirk Honda of Cartersville!

June 25, 2023

Ginger was great with communicating what was going on with my service. She kept me in the loop at all times and got my vehicle back to me as soon as possible. More

by ALEAH.WALKER
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jordan Waters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ginger
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Jun 26, 2023 -

Shottenkirk Honda of Cartersville responded

ALEAH.WALKER, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit {{business_name}}. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

June 23, 2023

It took too long (90 minutes) to do an oil change and tire rotation even with an appointment. More

by DANIEL.PETELL
Workmanship
Recommend Dealer
Yes
Employees Worked With
kevin
Report | Print
Jun 23, 2023 -

Shottenkirk Honda of Cartersville responded

Daniel, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

June 23, 2023

Shottenkirk is always professional, friendly, and this visit at 7:30 AM was prompt. Thank you Angie!! More

by GS72205
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Angie Angell
Report | Print
Jun 25, 2023 -

Shottenkirk Honda of Cartersville responded

Thank you for choosing Shottenkirk Honda of Cartersville. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

Jun 26, 2023 -

Shottenkirk Honda of Cartersville responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

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