Shottenkirk Honda of Davis

After I test drove a 2020 car, a sales manager called me the next day. They pushed a paint/upholstery package which I declined repeatedly. He offered a lower price $XX plus tax. I verified without the premi the next day. They pushed a paint/upholstery package which I declined repeatedly. He offered a lower price $XX plus tax. I verified without the premium package and he said yes. I told him we were looking at other cars but I would be back in touch because I preferred to buy local. A different guy reached back to me. I told them if they came down $500 more we had a deal and he said yes come on in. When we showed up to pick up the car, the price was $500 more and they would not sell it to us without the $1000 paint/upholstery package. I told them that is not what I agreed to on the phone with the other sales manager, I apologized if i misunderstood, but I was going to walk away. The sales manager was verbally abusive, accused me of wasting their time, told me we were unfair, said the car price is $XXX more without the package, and if we wouldn’t pay the price he would escort us out the door, etc. I was going to walk away, but my husband countered and got the guy to come down $500 and split the cost of the upholstery/paint package. he made the whole process absolutely miserable and took the fun out of getting a new car. More

I have been coming to this service center for 25 years. I have bought three different Hondas here. I have always been treated very respectfully, everything is explained to me and I totally trust all the e I have bought three different Hondas here. I have always been treated very respectfully, everything is explained to me and I totally trust all the employees who have worked on my cars. I would recommend the service center to my friends More

I’m grateful for the kindness and professionalism I have experienced at Shottenkirk Honda of Davis. experienced at Shottenkirk Honda of Davis. More

Always can depend on them to do whatever needs to be done and do it well! and do it well! More

The customer service was, as it always is, fantastic. It is also nice to see familiar faces each time we come in. Keep up the great work. It is also nice to see familiar faces each time we come in. Keep up the great work. More

There was a question about what exactly would need to be done - replace the top of the passenger side outer mirror or replace the entire mirror. As it turned out, the entire mirror needed to be replaced. done - replace the top of the passenger side outer mirror or replace the entire mirror. As it turned out, the entire mirror needed to be replaced. However, I was not advised that this would need to be done until after the work was completed. Had I been advised of this, I would have asked that it be checked if this was covered under my extended warranty. As a result, I was told to check with the warranty company. I was advised by the representative of the warranty company that in order to know it the work was covered, they would have needed information from Shottenkirk Hoda as to the reasons the entire mirror needed to be replaced (I was told by SH that the mechanism for adjusting the mirror was broken), and the insurance company would have required documentation such as pictures. They could not reimburse me after the fact. As a result, I had a bill of almost $600. I am very unhappy about this and will be calling SH to speak with the manager. More

Adrian Andradez was SUPERIOR! Excellent customer service and VERY professional. Thanks Adrian! Appreciate all your hard work. Excellent customer service and VERY professional. Thanks Adrian! Appreciate all your hard work. More

As always, excellent service, friendly and efficient staff. I've been very.loyal as a result. staff. I've been very.loyal as a result. More

Walker is very good at what he does. He is efficient but also thorough. He made the trip to Honda all worth it. He is much better than other service advisors there. He is efficient but also thorough. He made the trip to Honda all worth it. He is much better than other service advisors there. More

The wrong part was ordered so we had to leave our car overnight and it was ridiculously expensive for a replacement of an end cap on the door handle. overnight and it was ridiculously expensive for a replacement of an end cap on the door handle. More