Shottenkirk Honda of Huntsville

My 2013 Honda was serviced and less then 10 later I started having spongy brake issues. I went back for a diagnostic and was told someone put the wrong type of fluid or liquid in the braking system. T started having spongy brake issues. I went back for a diagnostic and was told someone put the wrong type of fluid or liquid in the braking system. The technician denied making the error and Honda refuse to correct the issue. They told me my brake system is now deteriorating. Many reviews indicate Honda owners are having multiple issues with their vehicles and are receiving poor service. Customer service concerns seems nonexistent, "it's not their problem". Nice talk but no assistance, help or relief given. Customer service actually told me to take my vehicle somewhere else for service. More

The salesman we interacted with, Tim, was great. Affable, likeable, was personable without feeling completely fake. Tim seems like a good guy. That's the extent of the nice things I have to say abou Affable, likeable, was personable without feeling completely fake. Tim seems like a good guy. That's the extent of the nice things I have to say about this place. Went in to look at a car priced, on their website, at $29k. When we get the final verdict the real price was over $3200 more than the advertised price, AND they beat me up big time on the trade-in. They lowball you for the trade-in then try to charge the person who buys your trade in extra to "recondition it". But my single biggest gripe was the manager who preceded to tell me they don't make but $500 off each trade-in. I will never, EVER, interact with this group. Maybe if you're purchasing new they don't try to rake you over the coals, or maybe that's just how buying a car is now-a-days, but I won't be back. More

Tried to schedule for an oil/filter change but was told they could only do with a multipoint inspection, brake check, tire check, fluid check and lights check and that it would be $58.92. Uh, okay....... they could only do with a multipoint inspection, brake check, tire check, fluid check and lights check and that it would be $58.92. Uh, okay....... My child takes the vehicle in as it's currently out of state and I ended up being charged $72.44, not the $58.92 mentioned. I called and spoke with Mike the service advisor and he claimed he had asked my child if a tire rotation was wanted and that he had said 'yes'. My child didn't agree to anything additional being done other than what the appointment was for. If someone makes an appointment for "X" don't change it to "Y" when a kid brings it in. All I wanted in the first place was an oil/filter change, and nothing more. That evening, I received an e-mail from the dealership for the same services they charged me for but for the special price of $55.55. ??? Besides the upsell, I was told by my child and his friend who had brought the car in that Mike was a bit of a jerk asking where the car had been purchased, and even though Mike was told in a different state, he later insisted my child had told him it had been purchased there at Shottenkirk. Uh, Okay....... I WILL NEVER TAKE ANY OF MY VEHICLES TO YOU AGAIN More

Labor charges are for how long their book says the work should take, not the actual hours worked to complete the job. Charged me 2.5 hours of labor for a 40 minute job which equated to $400 for 40 minutes should take, not the actual hours worked to complete the job. Charged me 2.5 hours of labor for a 40 minute job which equated to $400 for 40 minutes of work. Manager did not care when I raised the issue. Beware!!!! More

tried to sell me a used 2022 car with only <250 miles on it for $10,000 over MSRP. it for $10,000 over MSRP. More

Will not show prices of cars on-line. I have to go to another dealer to an idea of prices. Don't know what this serves except to steer customers to another dealer. I have to go to another dealer to an idea of prices. Don't know what this serves except to steer customers to another dealer. More

I have had my Honda CR-V in for tires 2X they tell me it is a tire problem and I have had 2 Brand new sets of different brands and they are wearing. No it is an alignment problem and they know this because is a tire problem and I have had 2 Brand new sets of different brands and they are wearing. No it is an alignment problem and they know this because they have a service problem with other CR-V's and have sent out emails about it but won't address or do a recall. Just fix your problem with the alignment problem and quit blaming every tire company!! HONDA AMERICA More

Excellent Service Department, Lousy sales Department, Insulting, condescending and arrogant. Prices above average and unwillingness to discount due to "Vehicle shortage" while their lot is full of ve Insulting, condescending and arrogant. Prices above average and unwillingness to discount due to "Vehicle shortage" while their lot is full of vehicles that have been sitting for months. Taking advantage of COVID to gouge customers, is disrespectful of long time Honda owners. i will drive hundreds of miles before I will buy a car from a dealer that uses these tactics. The"Quote" from them: Honda Pilot EX-L MSRP:$41,835 Selling Price:$42,635 Internet Price:$42,635 Me: "So the quote is full MSRP? No thank you. The Honda site suggested special incentives." Him:"I think that you will find that new cars are selling at MSRP or higher nationwide after shopping a little. There is a nationwide vehicle shortage and will be quite some time before inventory is heavy again. " More

Took CR-V in for 30k miles, $400+ check up. Got a call from back in a couple of hours. "My tires are worn out and they can do it for $800." Knowing that one of the tires had only gone less than 10k miles from back in a couple of hours. "My tires are worn out and they can do it for $800." Knowing that one of the tires had only gone less than 10k miles, I refused. After picking up my car I checked and none of the tires had approached their built-in low tread indicator. With 7 Hondas in my immediate family we have had considerble trust in the brand. This is unacceptable... and when they failed to put a little thing like the oil change sticker on the windshield, it makes me wonder what else did they ignore. WHO ARE THESE PEOPLE? More

Cory Viola is the definition of sleazy sales man. He is now in finance and lies to you so you can get upgrades that you really don’t need because it puts money in your pocket. I wouldn’t trust anyone who now in finance and lies to you so you can get upgrades that you really don’t need because it puts money in your pocket. I wouldn’t trust anyone who cares more about money than their customers and is so good at it he makes you think he cares! More