Shottenkirk Hyundai Granbury

On March 31, 2011, I purchased a 2008 BMW 535I from Jerry’s Hyundai in Granbury. I also purchased a 3yr/50k warranty. I was later informed by Jerry’s warranty administrator that the warranty I purc Jerry’s Hyundai in Granbury. I also purchased a 3yr/50k warranty. I was later informed by Jerry’s warranty administrator that the warranty I purchased was no longer available, but that a similar one, 3yr/36k warranty, was substituted. I have not experienced any mechanical issues with the car until now. I called this week to arrange repairs, and discovered that the similar warranty was never entered as active as I was told. I took the car to Autobahn for diagnosis and called Jerry’s to ask for their help in getting the correct warranty information entered so that I could get the repairs completed. I dropped the car off at 9:30 a.m. Autobahn diagnosed my car and finished repairs by 12:30. I was told by the Jerry’s warranty administrator that the correct warranty was being entered and that there would be no problem, but that the differences in the warranties was that I would only have 36,000 miles instead of 50,000 miles and that my bumper to bumper coverage would now only be powertrain coverage. I waited at Autobahn for four hours after the repairs on my car were complete, waiting patiently to get the warranty payment authorization from the warranty that Jerry's sold me. I called again and was told that Bob Cote Sr., CFO, had instructed the warranty administrator not to enter the correct warranty, as it was going to cost the dealership about $186 more than what I had paid. I called Bob directly to find out what was going on and offered to pay the difference, even though I was getting a warranty with lesser miles and coverage. At this point Bob, told me that it wasn’t not going to happen today but that he would get it taken care of. He told me to call Stephen Jimenez, Sales Manager at Jerry Durant Hyundai Granbury, and pay the difference. Stephen Jimenez or his Finance Manager would never return my calls while I was waiting at the Service Department at Autobahn. At this point Autobahn had a driver take me 45 miles to my home without my car. After arriving home since my phone call attempts fell on deaf ears, I again called Bob and was patched through to his mobile phone. Bob told me that he had already talked to Eddie Bermea, Finance Manager at Jerry Durant Toyota, and that I needed to call him and he would handle everything. So I then called Eddie Bermea, who told me that he didn’t know what I was talking about and that this was the first he had heard about the situation. He said he would call right away to find out what to do and call me back. I still haven’t heard from him. So the situation is this: I have a car and a warranty that I purchased from Jerry's that needed servicing that was covered by the warranty and the work has already been completed, yet I can’t drive my car because the warranty is inactive due to Jerry’s being stubborn over $186.00/$554.00/$839.00, which is it really? I have Bob Cote, who is the CFO for the entire Jerry’s organization giving me the run around about a warranty I paid for almost a year ago! My mother is having heart surgery in the morning, I need the car to take her to the hospital and I am getting lied to by everyone I talk to at Jerry’s. I have exhausted my efforts with the good ole boys. I have now picked up my car and was forced to pay my own repairs that were covered under the warranty that I purchased in good faith! Below is an email last resort of trying to deal with the CEO of the Jerry's Auto Group on January the 18th 2012. All I wanted was my car repaired under a warranty that I bought in good faith for $1,323.00. I was even willing to pay the difference for a lesser warranty with lesser coverage, yet look at their response to me! I now understand the vehicle is out of warranty and there will be no refund at all. I can’t give you your money back for something that was your fault and not mine. I think you bought a warranty and now it has expired. DA More

I bought a 2012 Genesis from Jerry's Hyundai. This was a very pleasant experience. The car was in perfect condition and everything regarding the deal was exactly as discussed on the phone. Derek Simpson i very pleasant experience. The car was in perfect condition and everything regarding the deal was exactly as discussed on the phone. Derek Simpson is a friendly and honest guy. There was no pressure to buy add ons or extended warranties as with some dealers. Pricing is competitive and they treat their customers well. Stephen, the F & I manager was also very pleasant to work with. I was in and out of the dealer with my car in under 90 minutes. I would buy from them again and recommend Jerry's to my friends as well. More

My new vehicle purchasing experience at Jerry Durant Hyundai in Granbury, TX was by far the best experience I have ever had. Juan waited for me to arrive past closing time and worked very closely with Hyundai in Granbury, TX was by far the best experience I have ever had. Juan waited for me to arrive past closing time and worked very closely with me to make sure that I recieved the best comensation for my trade and the best price on my new vehicle. My wife loves the car and I would recommend that you visit Jerry Durant and ask for Juan. I would also like to say that the finance manager made the paperwork end of the deal very smooth. Thank you very much. Dave E. More

I usually dread buying a new car, but this was a very pleasant experience. Juan Munoz is the best salesman that I have dealt with in many years (I have been buying cars for over 5 decades). He treats c pleasant experience. Juan Munoz is the best salesman that I have dealt with in many years (I have been buying cars for over 5 decades). He treats customers with respect, and he listens to them to find out what they want. There is no game playing --- just straight dealing without the high pressure. This was probably the best experience that I have ever had in purchasing a vehicle. Ron Munday - Granbury, TX More

Juan and Mark went out of their way to make the experience not only as pleasurable as possible, but also mutually beneficial. I understand that a car dealer is in business to make a profit and that experience not only as pleasurable as possible, but also mutually beneficial. I understand that a car dealer is in business to make a profit and that's okay. Jerry Durant and Juan Munoz made me feel that I was as important to them as that profit is. An exceptionally friendly car dealer and they will get my business for the next car, too! More

My over all experince was good with this dealer ship. They went out of there way to meet all my needs. Any problems that came up they were really good at fixing and doing whatever to make me happy. They went out of there way to meet all my needs. Any problems that came up they were really good at fixing and doing whatever to make me happy. More

This is in reguards to my experence with Jerry Durant Hyundai of Granbury Texas. I want to let you know I have never ever recieved the kind of treatment from any dealership that I have just recieved fro Hyundai of Granbury Texas. I want to let you know I have never ever recieved the kind of treatment from any dealership that I have just recieved from Jerry's Durant in Granbury Texas. I called the dealership and talked to Noel Rivera and explained what I was looking for and how I would like to buy a 2011 Hyundai Sonata Limited-I wanted the Pearl White and I told Noel the deal I was wanting and Noel said he would have to take the deal to the Business Manager Mark Clark and that he would call me at 11:00 the next morning and at 11:00 Noel called and had the deal all worked out for me. Except they went above and beyond my expectations and gave me a better deal-than I expected and I went in there expecting to be treated like other dealerships have treated me in the past and to my surprise I was shocked by how the dealership treated me. With Reaspect-Kindness and it made me believe in their honesty-to their customers. It was the way a BUSINESS should Handle their BUSINESS- WITH RESPECT TO THE CUSTOMER. Noel was the best salesman I have had to deal with in a long time. We did not have to wait for them to give us the run around-we did not have to set and wait for hours for the paper work to be finished Steven in finance was the best I have ever dealed with.And Mark Clark the Business Manager was super in his trearment to us with how he gave us a deal we did not think would happen. I will always recommend and use Jerry Durant Dealerships. Thank you all Mark-Noel and Steven for the wonderful deal and treatement you gave us which was above and beyond anything we ever expected. Billie and Tommy Brady- your new loyal customers. More

We were in the market for a new car and had decided to look at Kia. We were very impressed with the Optima. We then went to this dealership to look at Hundai and had decided on a Sonata. While in the show look at Kia. We were very impressed with the Optima. We then went to this dealership to look at Hundai and had decided on a Sonata. While in the show room we noticed a Genesis without all the options. Randy Evans then showed us a demo that had the options we were looking for. We test drove it and really like the ride and comfort it afforded. A few days later we were back in and took the car home for the night. Prior to leaving, Randy obtained an out the door price which was very good. The entire process for very professional and friendly. All our questions were answered and we never felt pressured. I would highly recommend this dealer and Randy Evans for their handling. More

The dealership and personnel were exactly what I was looking for. Direct and clear information and respectful treatment. I felt as if they knew exactly what I wanted/needed and didn't waste my time. looking for. Direct and clear information and respectful treatment. I felt as if they knew exactly what I wanted/needed and didn't waste my time. More

Good experience, and very courteous personel. Very easy to work with. The tinting of windows and adding spoiler to car was done in few short days instead of weeks. to work with. The tinting of windows and adding spoiler to car was done in few short days instead of weeks. More