Shottenkirk Hyundai

Ammar was absolutely the BEST! He did not rush us and answered all of our questions. After completing the sale, he emphasized he would still be available to help us with any ques He did not rush us and answered all of our questions. After completing the sale, he emphasized he would still be available to help us with any questions or problems we had. We highly recommend Ammar. Even though we did not meet Tim, he sent us an email to let us know if he could help in any way, to let him know. The overall showroom was bright and open and the bathrooms were immaculate. They also provided snacks, water and coffee. More

Very professional and knowledgeable. The necessary part was not readily available, but they were able to order it and let us know when it will arrive. The necessary part was not readily available, but they were able to order it and let us know when it will arrive. More

Customer service was excellent. and I love my Santa Cruz. I would recommend this dealership to my friends and family and I love my Santa Cruz. I would recommend this dealership to my friends and family More

I purchased a new car . I have not used the service center yet. The sales experience was very good. They went out of their way to find the car we wanted and at the price we I have not used the service center yet. The sales experience was very good. They went out of their way to find the car we wanted and at the price we wanted to pay. More

Great, except for the fact they are passing credit card fees onto the customer. My service was good. This is no fault of the service people but I do feel if they want to keep their business they need to fees onto the customer. My service was good. This is no fault of the service people but I do feel if they want to keep their business they need to pay the fees. That’s the price you pay to have a large volume of customers. More

The experience with this dealerships service group continues to deliver excellent customer service. What makes this more interesting is the comparison with performance from years past -- great improv continues to deliver excellent customer service. What makes this more interesting is the comparison with performance from years past -- great improvement. More

I came in with a list of my "must haves" in a car. One of those was a towing package. We specifically asked the salesperson if the car I was considering had a towing package and if so, did it have a One of those was a towing package. We specifically asked the salesperson if the car I was considering had a towing package and if so, did it have a standard 2" receiver hitch. He replied it did. The car I was purchasing was in detail so I didn't get to see it until after all the paperwork was signed. I immediately noticed a couple significant scratches and the salesperson said they could easily be fixed. We drove to eat about a mile away and noticed a huge scratch on the opposite side. The next morning I went to hook up a trailer only to find there was no hitch. I called the salesperson and he did remember our conversation and said he would need to talk to his manager. He called back the next day and told me that the hitch was about $300 and he would send me the money since I live a couple hours away. I asked about he scratches and he said I would need to call service department to schedule. I immediately called and she told me she would have to talk to a manager and have him call me back that afternoon (Saturday). I gave them the benefit of the doubt and assumed they were too busy to call back. I called Monday at 10am and asked to speak to the sales manager. Adam told me that Palisades weren't available with the towing package and our salesperson must have misunderstood my question. I could bring it in to have the scratches buffed out. When I arrived I was questioned as to what scratches were actually on the car when I bought it - seriously? The car was stickered at over $56,000 and I feel that they pulled a bait and switch or just simply deceived me. I NEVER would have purchased a Palisade if I had been told they weren't available with a towing package. Adam did offer to check to see if there were now available and install for me at their cost. So, basically, they deceptively sold me a car then tell me I have to pay extra for what I thought I was buying originally. More

Very impressed with the selection and the sales and financing department. We researched the car we bought and Shottenkirk had the best selection and price we found within 100 miles. financing department. We researched the car we bought and Shottenkirk had the best selection and price we found within 100 miles. More

Paperwork took way too long. If you make appointments don’t think it should take 2 hours for oil change and tire rotation. Ask about my keys and guy couldn’t find them. Finally g If you make appointments don’t think it should take 2 hours for oil change and tire rotation. Ask about my keys and guy couldn’t find them. Finally girl found them. Very disappointed this time vs last appt. More